WS
Wakako Si had a feeling it would happen, and it did happen. i was waiting for 12 o'clock pick up and no one showed up. good thing was i had the local tour company phone number and i could use my phone to call. i needed to call 5 times till i could get the answer. they hung up in the middle of the conversation. i waited one hour, and yes they forgot to pick me up, that was the reason fo the delay
Vang Vieng Railway Station to Vientiane Railway Station, Van Standard, Family Service (Family Service), Jan 3, 2026
DW
Dinesh WNo problem from beginning to end, beside the driver was conducted about some Pickup places in Vang vieng..
Vang Vieng Railway Station to Vientiane Railway Station, Van Standard, Family Service (Family Service), Dec 29, 2025
N
Nicolas In the app: I could not change the pickup location and my comment to the correct pickup location was obviously ignored. Despite a confirmation over whatsapp regarding the pickup, this also didn’t work. Finally we were picked up 30 min late after phoning with an office in thailand.
Support emails at 12Go seem zo not be answered.
The driver apparently didn’t know where we needed to go despite the booking being very clear so we ended up somewhere else and had to again take another car - organized by 12Go - to the final destination. We finally arrived 70min later than planned and after much uncertainty.
The cars were good, clean and comfortable.
Vang Vieng Railway Station to Vientiane Railway Station, Van Van, RG Adventure (RG Adventure), Dec 28, 2025
KS
Kai SFine, but cramped inside the van
Vang Vieng Railway Station to Vientiane Railway Station, Van Standard, Family Service (Family Service), Dec 27, 2025
MG
Mischale GSuper quick, comfortable and clean van!
Vang Vieng Railway Station to Vientiane Railway Station, Van Minivan, Sarah Transport Laos (Sarah Transport Sole Co., Ltd), Dec 26, 2025
A
Aldo It was almost perfect
Vang Vieng Railway Station to Vientiane Railway Station, Train #D87 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Dec 23, 2025
PS
Pietro SI got the confirmation 2 days before the departure day. Took the ticket from a restaurant 2 minutes far from the station. Everything was fine
Vang Vieng Railway Station to Vientiane Railway Station, Train #C91 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Dec 22, 2025
AS
Andre Sbetter than the first trip, train on time, and not fully booked, so I just boarded without hassle and had my seat secured.
Vang Vieng Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 21, 2025
D
Debbie I booked 2 seats so I could have space but as seat numbers were not assigned I had to sit next to a random man
Vang Vieng Railway Station to Vientiane Railway Station, Van Standard, Family Service (Family Service), Dec 21, 2025
JL
Jia LThe ride was great, I really just wish there was a WhatsApp group where it can tell me when the pickup is coming, because the time they have in the details is not consistency
Vang Vieng Railway Station to Vientiane Railway Station, Van Standard, Family Service (Family Service), Dec 20, 2025