SM
Shay MThe AI help/support is not helpful. Despite advising that my booking was from Osaka, the support service kept giving me options to pick up documents from Tokyo office.
It has little knowledge on the process required by Japan Rail, which was indeed simple.
But because of the misinformation, I lost 2 hours at the train station trying to swap my train tickets.
Shin Osaka to Hiroshima, Train #Kodama 849 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), Jan 24, 2026
AM
Alexandru MExcellent service, the best option to travel long distances in Japan by far.
Shin Osaka to Hiroshima, Train #Nozomi 17 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), Jun 29, 2025
A
Annemarie On time, quick and comfortable.
Shin Osaka to Hiroshima, Train #NOZOMI 1 Standard, Shinkansen JR Central (Shinkansen JR Central), Apr 25, 2025
AL
Anderson LVery fast and secure trp.
Shin Osaka to Hiroshima, Train #Nozomi 11 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), Apr 23, 2025
EQ
Emmet QBest public transport experience I've ever had. Quite expensive but great if travelling on a short time frame.
Shin Osaka to Hiroshima, Train #Nozomi 271 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), Aug 25, 2024
MN
Martin NA lot of stress. This was a ticket were you need to prove with a passport and stamp that you are a visitor. But luckily this was a open ticket. (With was not clear because a booked a train for a fixed time)
Shin Osaka to Hiroshima, Train #Nozomi 1 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), Jan 14, 2024
HW
Hing WRide was smooth and fast.
Shin Osaka to Hiroshima, Train #Nozomi 41 Standard Class Unreserved, Shinkansen JR West (Shinkansen JR West), Apr 11, 2023