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Camille CThe train has been delayed and then cancelled so had had to rebook an all new trip without refund!
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, May 10, 2026
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Karsten It was nice. Train is a bit slow
Luang Prabang Transfer to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, May 4, 2026
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Oyku GThe vehicle itself was fine. It’s a very clean, comfy and fast train and would give 5 stars. But our tickets were not confirmed for days after purchase. I emailed about it and was told I’ld get the ticket 24 hours prior. Still, I didn’t get it and emailed again. They said the train was full, I could take the other one. I said okay but “my friend is also waiting on her ticket for the same train can you change hers to and emailed her booking number” (The person on the phone told me, we just started calling people, we will call your friend too). W are three people traveling but since we decided to come along at different times, we had different bookings, our initial train was 12 pm, one friend booked through company website and already had her ticket, mine was delayed to 2 pm. The morning of the train, other friend still had no ticket, no email about refund, or sold out train. By the time we got to the train station (10 am because we had a whole day planned) every train was sold out except for 6 pm so she bought another ticket. One hour before the 12 pm train she received an email informing about the refund. In short, our whole travel day was ruined merely because 12go didn’t inform us the train was sold out. That can be done days before and we could book the next train right away altogether. My friend had to wait at the station for more than 8 hours.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, May 3, 2026
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Max WIt was a £7 ticket so I wasn’t expecting luxury. But half way through the journey the fans turned off so whenever the train was stationary I had to stand by the window. Between 2-6am this is not ideal when I’ve been awake the whole time beforehand. If you want a sleeper cabin then book ahead in advance.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Apr 30, 2026
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Jennifer Luang Prabang Station is vastly imposing architecturally and evidently built with a long term view on rail traffic through Laos. There's coffee shops, a cafe and a 7/11, and signage is multilingual.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Apr 9, 2026
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Marco KGuys, you must tell us that you screen the whole lugage! In Europe noone does. So i had a handmade knife with me and you Took it away. There ist no Way to Check the knife in. There ist no Way to send it by Post. Nothing. You just Took it away!
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 30, 2026
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Lars High price and tickets have been sent quite late. Half a day before departure.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 22, 2026
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Wenjia WTicket issuing was quite late and made me worried and wrote a few emails to you. There are also too many emails asking for feedback. However, the response to my inquiry is almost instant, that's a good point.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 21, 2026
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Stephanie RThis was my first booking through 12Go. I received my confirmation about six hours before departure, which made me feel a bit nervous. However, the problem was that I was sent a QR code that didn't actually work. At the train platform, I was directed to the ticket counter, where the staff told me they couldn't locate my booking because it hadn't been booked directly through their company. I felt a bit overwhelmed by the situation and wished I had been better informed about the process beforehand. Then, a woman approached me who was holding my ticket. I have no idea where she came from or why she had the ticket, but I was simply grateful that everything worked out and that I managed to catch my train.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 20, 2026
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Vinod Full peace of mind
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 17, 2026
