GT
Grete TImpossible to get tickets through official app. 12go.asia fixed it in a few hours!
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 31, 2026
M
Maryam I booked a train ticket from Luang Prabang to Vientiane with 12go. But I received the QR code from the “family service” company very late that made me feel stressed and anxious. But the train was on time and comfortable.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 30, 2026
JB
Jan BIt's just a train ride. Took first class...the main difference to second class was the seat color, a table in the armrest and a lady with a service cart where you can buy stuff. Don't waste your money on first class. It was clean and the seats are ok for a few hours.
Luang Prabang Transfer to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, Jan 28, 2026
WF
Wayne FCustomer service was not up to standard
Luang Prabang Transfer to Vientiane Railway Station, Train #C91 First Class, Laos Railway by Naluang (Laos Railway by Naluang), Jan 21, 2026
L
Ludmilla The trip over the mountain is like an adventure...we had a very good driver.
Luang Prabang Transfer to Vientiane Railway Station, Van Regional 14pax, Naluang (Naluang), Jan 20, 2026
HP
Hans PTickets 1.Klasse bestellt und bezahlt. Tickets in 2. Klasse erhalten. Die Differenz von 440'000.- Kip = 17.5€. Rückerstattet wurden 11€.
Support 2x per Mail angefragt, warum nicht volle Rückerstattung erfolgte. Bis jetzt 3 Wochen her und keine Antwort erhalten.
Luang Prabang Transfer to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, Jan 14, 2026
PC
Petra CI am not sure how this works but even if you select a train and pay for it, you might not be able to get a ticket. In fact, you won't know until the very last minute.
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class, Laos Group Tour, Jan 13, 2026
ID
Iain DWe were late leaving which negatively impacted our travel plans
Luang Prabang Transfer to Vientiane Railway Station, flight Economy, Lao Airlines, Jan 3, 2026
RK
Roger KNous avons réservé nos billets en 1ere classe, il y a 2 mois sur votre site internet...
La veille de notre trajet, nous n'avions toujours pas nos billets..j'ai trouvé seul les coordonnées de la compagnie locale Family service
Vous nous avez envoyé 3 et ois le voucher qui n'a servi à rien, votre service est nul !
Sur mon insistance, j'ai obtenu une photo de nos billets à 9 pm la veille et nous avons dû aller à la gare pour rencontrer le a personne qui nous a donné nos billets...de seconde classe
Beaucoup de stress pour ce voyage, cela la coûter 20 € de plus car dans le doute j'ai demandé à une agence locale de me trouver des billets...!!!
En résumé, votre service est vraiment en dessous de tout et innacceptable....au final cela m'a coûté près de 100 € pour des billets de seconde classe qui en valent 50 €.je vous demande donc de me rembourser ces 50 € pour préjudice
Vos représentants locaux ne sont pas professionnels, quant à vous, vous vous contenter de transmettre les demandes sans vous soucier de vos clients !
Luang Prabang Transfer to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, Dec 31, 2025
MD
Marie DNot enough space for luggages, train really crowded with a lot of people standing up in the middle so not a lot of space and comfort. Staff shouting on everyone at each train stop...
Luang Prabang Transfer to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 31, 2025