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Marius FReceived the train tickets for the correct date, time and class a few days in advance
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class, Laos Group Tour, Feb 25, 2026
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Emmanuel RMuch to long to have a confirmation after paying. The announcement stated a 16-hour wait for confirmation, but it ended up being over 50 hours. We had to find another transportation solution.
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class, Laos Group Tour, Feb 23, 2026
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Max GMy ticket did not work. Had to buy a new ticket at the station. Complete scam.
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 23, 2026
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Jayden OConfiscated my barbering scissors, clearly not a weapon, when I’d had them green lighted by via other stations that they are fine to travel with. These are professional equipment and subsequently expensive. Contacted customer service and they just sent me to the website as they only deal with ticketing issues. Terrible company.
Just don’t go to Laos, all travel around the country is unenjoyable and you get hit with ‘secret fees’ at all points due to corruption. Big ballache if you don’t happen to have money.
Luang Prabang Transfer to Vang Vieng Railway Station, Train #D83 Second Class Seat, China Railway (中国铁路), Feb 23, 2026
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Veenas Even though in the end we got the tickets 12 hours before departure time the whole experience was very stressful. The support wasn’t helpful as the reply to every email was literally the same. Not knowing whether you have tickets confirmed is the last thing you need when traveling with kids. The only advantage of using them as you get seats together.
For the rest of my trip I just booked it directly with LCR App and unfortunately didn’t get seats together.
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 23, 2026
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Mario AReceived an email at 10:10 PM the night before the trip telling me that they couldn't get me on a morning train and pushed me to an evening train which would have cut an afternoon from a tight trip.
They knew at least 3 days before they couldn't get me on that train and never said anything.
I ended up booking myself directly with the train company on the noon train
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class, Laos Group Tour, Feb 22, 2026
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Jason KI made a reservation 3 days before the departure and you have not confirmed it until the last minute. finally you canceled it 1 hour before departure. Is it make sense?
Luang Prabang Transfer to Vang Vieng Railway Station, Train #C85 First Class Seat, China Railway (中国铁路), Feb 22, 2026
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Jamie Booked the 7am and it said to arrive half hour early which we did we tried the WhatsApp number provided on the tickets and no reply or answer when called, the place didn’t open until 8am and didn’t actually get on the mini bus until 08:20 and then spend the next half hour stopping around town - we ended up getting in 3 and a half hours later than the time we booked to arrive.
Luang Prabang Transfer to Vang Vieng Railway Station, Van Minivan, Luang Prabang Holiday Travel, Feb 22, 2026
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Jude Cvery unorganised everybody was trying to get on , it took 15 mins to get through passport control .
Luang Prabang Transfer to Vang Vieng Railway Station, Train #K11 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Feb 22, 2026
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Alexandra LNo aircon, a chicken driving with us in the car, uncomfortable
Luang Prabang Transfer to Vang Vieng Railway Station, Van Van, RG Adventure (RG Adventure), Feb 21, 2026