JM
James MYou didn’t send me a ticket and I had to buy a new one directly with the rail company
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Apr 21, 2026
KB
Kevin BThe train was great, very comfortable seats fast journey, everything on time. The problem was at the station. Luang Prabang station is a starting point for several international trains. As a result, it has something approaching airport style security, very lax in some ways but can be quite pedantic if you are stopped for a check. I was, and they confiscated an aerosol deodorant I’d been using (I thought it pretty, but wasn’t overly bothered). But they also confiscated a small Swiss Army knife that has travelled with me halfway around the world, via several airports, many other buses and trains and 3 border crossings without issue. Someone in Laos is going to get a very nice present at my expense. I wouldn’t mind, but unlike an airport, they do not separate domestic from international travellers. I was not leaving the country. The penknife was in the baggage that would have gone in the hold had I been travelling by air. As I was leaving the check area, I heard the lady next to me complaining that they were taking the table knife she’s been using to eat her food with. It’s all so petty and pointless.
Luang Prabang Transfer to Vang Vieng Railway Station, Train #C97 First Class Seat, China Railway (中国铁路), Apr 19, 2026
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Peter PEven during Pi Mai we got our tickets in time.
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Apr 16, 2026
AM
Anne MBuzzy train and really sharp control without going across border
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Apr 5, 2026
MP
Maria PThey send you a QR code but it doesn't work, you have to go to the ticket counter and get a physical ticket
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 31, 2026
IF
Ian FNo AC at all I was dying. Thank god it was only a two hour drive for me I woulda been beat otherwise
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 15, 2026
OJ
Olivier JThe booking was set, paid and accepted for the 4h41pm and has not been honored. We have had to postpone to the 18h45 train with impact on a connecting transfer. You should not propose and further more accept the paiement for trip that you cannot honored. Having said that the customer service to manage this unexpected cancellation was vey kind and responsive
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 11, 2026
AL
Autumn LGreat train comfortable and clean. One problem was for us being a family with young children the last minute confirmation was difficult for us. The email says 18hrs after payment not more than 48hrs before the travel date. For us it was confirmed 15hrs before the train departed and i had to email twice for help. Something to consider if you are a family and want to plan ahead.
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Mar 3, 2026
MF
Marius FReceived the train tickets for the correct date, time and class a few days in advance
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class, Laos Group Tour, Feb 25, 2026
ER
Emmanuel RMuch to long to have a confirmation after paying. The announcement stated a 16-hour wait for confirmation, but it ended up being over 50 hours. We had to find another transportation solution.
Luang Prabang Transfer to Vang Vieng Railway Station, Train Second Class, Laos Group Tour, Feb 23, 2026