PA
Pascal ANo instructions were given for retrieving the ticket. At the station, I was told to go to the ticket office. The agent told me he couldn't do anything for me and to contact the agency where I bought the ticket. It was by chance that a woman asked to see my paid receipt and gave me my ticket 10 minutes later. It was very stressful being alone!
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 25, 2026
PT
Pierre TYou never sent me the ticket
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 24, 2026
D
David Even if there is no available seats on this train 12go permit us to go.
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 20, 2026
KF
Keiron FCrazy service and chaos trying to get on train with much pushing and shoving make sure you get there early as it is more like an airport with security and luggage scanners and the station is a long way from Luang Prabang city. Allow 30 mins by taxi to get there . But a clean quick service
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Feb 10, 2026
BK
Bryan KBooked 1845 express train. Ticket issued for 1912 slow train
Luang Prabang Railway Station to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, Feb 10, 2026
GT
Grete TImpossible to get tickets through official app. 12go.asia fixed it in a few hours!
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 31, 2026
M
Maryam I booked a train ticket from Luang Prabang to Vientiane with 12go. But I received the QR code from the “family service” company very late that made me feel stressed and anxious. But the train was on time and comfortable.
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Jan 30, 2026
JB
Jan BIt's just a train ride. Took first class...the main difference to second class was the seat color, a table in the armrest and a lady with a service cart where you can buy stuff. Don't waste your money on first class. It was clean and the seats are ok for a few hours.
Luang Prabang Railway Station to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, Jan 28, 2026
WF
Wayne FCustomer service was not up to standard
Luang Prabang Railway Station to Vientiane Railway Station, Train #C91 First Class, Laos Railway by Naluang (Laos Railway by Naluang), Jan 21, 2026
L
Ludmilla The trip over the mountain is like an adventure...we had a very good driver.
Luang Prabang Railway Station to Vientiane Railway Station, Van Regional 14pax, Naluang (Naluang), Jan 20, 2026