AR
Anthony RVery Poor Experience – Misleading Information and Unsafe Conditions
The booking stated pickup at 9:00 AM, but after pickup we were taken to the Southern Bus Station and made to wait almost 2 hours. The actual van only departed around 11:00 AM, with no clear explanation or communication.
The service was overpriced and misleading. There was no actual office at the pickup location shown on the booking page, and the location listed on Google Maps does not match reality, which is very confusing for travelers.
The ticket indicated 13 passengers, but the van was overloaded with around 19 people. This made the trip unsafe and very uncomfortable, especially since the roads are rough. The van had poor ventilation, adding to the discomfort during the long journey.
The travel time was extremely long, arriving around 8:00 PM, turning the trip into almost 12 hours. The vehicle shown in the booking photos was different from the actual van used.
Overall, the service was unreliable and misleading. The high ratings shown online do not reflect the actual experience.
I would strongly suggest taking the railway train instead—it is faster, safer, and more comfortable.
Luang Prabang Railway Station to Vientiane Railway Station, Van Shared van 13pax, Laos Easy Go Travel, Jan 6, 2026
ID
Iain DWe were late leaving which negatively impacted our travel plans
Luang Prabang Railway Station to Vientiane Railway Station, flight Economy, Lao Airlines, Jan 3, 2026
RK
Roger KNous avons réservé nos billets en 1ere classe, il y a 2 mois sur votre site internet...
La veille de notre trajet, nous n'avions toujours pas nos billets..j'ai trouvé seul les coordonnées de la compagnie locale Family service
Vous nous avez envoyé 3 et ois le voucher qui n'a servi à rien, votre service est nul !
Sur mon insistance, j'ai obtenu une photo de nos billets à 9 pm la veille et nous avons dû aller à la gare pour rencontrer le a personne qui nous a donné nos billets...de seconde classe
Beaucoup de stress pour ce voyage, cela la coûter 20 € de plus car dans le doute j'ai demandé à une agence locale de me trouver des billets...!!!
En résumé, votre service est vraiment en dessous de tout et innacceptable....au final cela m'a coûté près de 100 € pour des billets de seconde classe qui en valent 50 €.je vous demande donc de me rembourser ces 50 € pour préjudice
Vos représentants locaux ne sont pas professionnels, quant à vous, vous vous contenter de transmettre les demandes sans vous soucier de vos clients !
Luang Prabang Railway Station to Vientiane Railway Station, Train First Class Seat, Laos Railway by Family Service, Dec 31, 2025
MD
Marie DNot enough space for luggages, train really crowded with a lot of people standing up in the middle so not a lot of space and comfort. Staff shouting on everyone at each train stop...
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 31, 2025
BB
Barbara BIt was tight security....they took my Swiss army knife ....other a beautiful journey.
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 28, 2025
SV
Suzanne VThe communication from 12GO could have been better. There was a last minute schedule change and a change from 1st to 2nd class. 2 class turned out to be fine so not a huge problem. I am supposed to get a refund for this but havent heard anything about thay yet. (But it has only been two days so maybe that takes a little longer)
Luang Prabang Railway Station to Vientiane Railway Station, Train First Class, Laos Group Tour, Dec 28, 2025
A
Andreas All went smooth
Train was on time
Comfortable seats
Luang Prabang Railway Station to Vientiane Railway Station, Train First Class, Laos Group Tour, Dec 23, 2025
SM
Scott MGreat customer service and train was right on schedule. Very clean and easy to use.
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 22, 2025
GS
Gudrun SThe ticket came very late. (the night before )The departure time in the ticket was wrong.
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 18, 2025
MS
Muhammad S12Go provide no real time support. It’s entirely opaque whether tickets will be received until moments before the journey— any communication with the support team is met with unhelpful, factually incorrect automated responses. Useless- will not recommend to anyone
Luang Prabang Railway Station to Vientiane Railway Station, Train Second Class Seat, Laos Railway by Family Service, Dec 11, 2025