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Meghan P12go should not partner with this ticket provider!! I bought the train tickets days in advance, but didn’t receive ticket confirmation until 9 pm the night before departure, and only after I contacted 12go. After reading other reviews about how their train tickets just never came through, I bought backup train tickets in town. Luckily, the company finally sent the tickets and the journey was fine but the communication and actual delivering on what was expected was way too stressful!!
Luang Prabang Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 7, 2025
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Adam CWe booked the 12:50 train from Luang Prabang to Vang Vieng 4 days before departure. The night before we still hadn’t received tickets, so I chased support. The operator reached out to advise the 12:50 was sold out & they could only get tickets on the 16:42. They blamed the ticket office being closed over the weekend even though we purchased the tickets at 08:00 on a Friday! They obviously made an error & forgot to order our tickets and only when we chased the night before did they realise. Messed around with our travel plans, very frustrating. Save yourself the hassle and book direct on the CLR website!
Luang Prabang Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Nov 5, 2025
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Caroline At the train station we had to wait one hour to get our tickets as we only received a voucher via email. It was totally chaotic and we didn’t know until about 30 minutes before the train left if we will get our tickets which we have already paid. Someone very unfriendly took our passports and told us to wait with no further information. After one hour we finally got our tickets, but we were seated at the opposite ends of the train.
The train itself was on time, clean and everything worked, but I would definitely buy the tickets somewhere else next time.
Luang Prabang Railway Station to Vang Vieng Railway Station, Train First Class Seat, Laos Railway by Family Service, Nov 5, 2025
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Ian DNever been let down by this company, good service
Luang Prabang Railway Station to Vang Vieng Railway Station, Train #C91 First Class Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 30, 2025
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Irene HThe train was great. However the intermediate company who sold the ticket offer the train at an incorrect hour (12:22 instead of 12:50). Furthermore, they offered the transfer to the train station, and even though we accepted, they never replied so we had to get to the train station by ourselves. I would suggest to take this train but not through this company.
Luang Prabang Railway Station to Vang Vieng Railway Station, Train Second Class, Laos Group Tour, Oct 25, 2025
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Vanessa BI received the tickets at 20:00 the night before my train that was at 12:50. It was more than 24h after I did my paiement. Still happy I got a ticket
Luang Prabang Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Oct 24, 2025
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Erich RThe
Luang Prabang Railway Station to Vang Vieng Railway Station, Van Van, RG Adventure (RG Adventure), Oct 20, 2025
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Rebecca SIt was so comfortable and easy going
Luang Prabang Railway Station to Vang Vieng Railway Station, Train #C85 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 20, 2025
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Shalin SVery helpful in rebooking and communicating after train was canceled
Luang Prabang Railway Station to Vang Vieng Railway Station, Train Second Class Seat, Laos Railway by Family Service, Oct 16, 2025
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Pascale RI wanted to book the last train, but it was full. I booked an earlier one. I was contacted by 12GO through WhatsApp and informed the train was full and that I had to pay en extra 85 Baht to take the later train!!!
Luang Prabang Railway Station to Vang Vieng Railway Station, Train #D83 Hard Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 6, 2025