LB
Lucy BDriver didn't show up again, in spite of confirming the booking the day before with the company. The company sent an alternative driver after 1.5 hours. The driver drove much too fast, given the road conditions and recent land slides. Then asked us where the hotel was in Ella (we had no idea, we'd never been there before!) In spite of this being clear on the booking form. Then asked for payment at the end of the ride, even though we'd already paid via 12go.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Jan 7, 2026
MT
Mathilde Tthe driver went to the wrong place so he arrived 1 hour late
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Jan 4, 2026
MD
Manuel DWe had a language barrier which was a problem because some roads were closed and driver couldn’t explain what he wanted to do. He was also driving a bit insecure and slow. We had other drivers before with the same agency and had better experiences with them.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Dec 17, 2025
AP
Alekandra PAmazing service! Highly recommended the agency and the guide are top. Very reliable!
Kandy to Ella, Van Scenic Minivan, Magical Sri Lanka, Dec 17, 2025
TP
Tanja PWe didn’t stopped at the mentioned stations. Only stopp was tea factory. The group didn’t buy something and they weren’t happy/friendly anymore. We waited 1,5h for picking up other people.
Kandy to Ella, Van Scenic Minivan, Magical Sri Lanka, Nov 24, 2025
JP
Johanna PGreat experience with the train
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Nov 21, 2025
RK
Roelof KLike always when we book through 12Go Asia everything was easy and arranged perfectly. Quick booking-process and proper instructions how to handle.
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Nov 14, 2025
KL
Kristin LLoved the scenery! Easy booking process with 12go.
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Nov 8, 2025
AF
Amanda FTrain took 3 hours longer than stated on ticket. We booked first class reserved and the train was very dirty and most of the seats were broken. The air conditioning didn't really work due to the train doors being left open (encouraged by train staff, so passengers could take photos). A pretty horrible experience
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Nov 7, 2025
K
Kathrin We had the best Ride today! Our driver was very attentive and took really good care of us. We also had the Chance to try Sri Lankan Lunch together- Great experience! 😌
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Nov 7, 2025