GH
Georgina HA lovely ride, staff friendly - super comfortable and food was good
Train #11042 First Class Seat, Sri Lanka Railway, Feb 19, 2023
JC
Jeremy COrdered train tickets over a month before leaving home country. Tickets sent to remote hotel as asked for. Would definitely recommend this service and train ride.
Train #1006 2nd Class Seat, Sri Lanka Railways, Apr 28, 2022
RW
Roland WAll works perfekt, Train Ella to Kandy
Train #1006 2nd Class Seat, Sri Lanka Railways, Mar 26, 2022
CT
Cherry TThe scenery was beautiful as you will have read about. Apart from the Ella rock views when leaving the station you see more of the mountains and tea estates sitting on the right if travelling from Ella to Kandy. This was however a very long slow trip of over six hours to go not much further than 150km. Our seats were at the front of the first class carriage and with one large suitcase jammed between me and the carriage end because it would not fit on the parcel shelf. Moreover each time the door opened at a station the train fumes would come into the carriage. You have to be a romantic to want to do this trip although many younger people seemed to enjoy hanging out of the doors taking selfies. I was only on this train because the one with the observation carriage was not running.
12Go however managed to get me the tickets enabling me to walk through the gate quickly and easily. I also received the money back for the ticket delivery to my hotel because they sent this ticket and another one together.
I would use 12Go again simply for peace of mind and being prepared.
Train #1016 1st Class Seat, Sri Lanka Railways, Mar 15, 2022
KE
Kathryn ESuper easy booking experience, tickets arrived at our accommodation well before the journey, and the reserved seats made our journey so so easy!
Train #1016 2nd Class Seat, Sri Lanka Railways, Mar 10, 2022
ML
Mui LI booked first class from Ella to Kandy, but I was given Badulla to Kandy.
Agent fees- I can understand the extra charge. But I think it’s too high compare to the price on the ticket.
Train #1006 1st Class Seat, Sri Lanka Railways, Mar 4, 2022
HD
Hannah DArrived to all of our hotels in advance and received text messages before departure
Train #1006 2nd Class Seat, Sri Lanka Railways, Jan 28, 2022
KZ
Katharina ZDont book first class, not worth the price. Seats in 2nd class are the same size and you can open the windows
Train #1006 1st Class Seat, Sri Lanka Railways, Jan 13, 2022
PL
Patricia LI was surprised that there was no place to put medium sized luggage as the top rail compartments only fits smaller pieces. The air conditioning also did not work well so I was uncomfortable for most of the 6-7 hour train ride. Views from windows that are not open are not good. Train not smooth as it was extremely old and slow. I don't think it was worth paying extra for first class. Perhaps second class is better since at least you can keep windows open and get a breeze!
Train #1006 1st Class Seat, Sri Lanka Railways, Mar 26, 2020
AJ
Amanda JThe train tickets were delivered correctly and on time to our hotel. The trip from Ella to Kandy was truley awesome. Tips for users-Right hand side to Nuwara-Ellya then left hand side to Kandy for the best views. Traveling in the clockwise direction seems less crowded. Actual seat alacation is a bit of a lucky dip as some seats are either obscured by pillars or front or rear seats with cramped views.It can get cool with the windows open so dress to conditions. Snacks and drinks are good and come around often. Doors in 2nd sometimes open sometimes not, not sure why.
Train staff friendly and helpful. Up there with the best trips in the world, fair dinkum.
Ps; Perhaps Sri Lanka Railways could swap locals some free tickets for a spot of cleaning?
Train #1006 2nd Class Seat, Sri Lanka Railways, Mar 9, 2020