train #1005 2nd Class Seat, Sri Lanka Railways, Mar 27, 2020
Got a great itinerary through.
train #1005 2nd Class Seat, Sri Lanka Railways, Mar 26, 2020
Brilliant service by 12go Asia. Was worried as I booked with them 3.months in advance and tickets for our journey can only be purchased 30 days before departure. I didn't need to worry as our tickets were confirmed and posted to our hotel in Kandy ahead of check-in, so they were waiting for us when we got there.
We loved the train journey, the views were great and we were on a newer comfortable train. Booked 2nd class reserved seats and had no problem. The journey didn't feel too long and it wasn't hot or stuffy in our carriage. The doors were locked closed so if you want them open you have to ask the guard, just be friendly and they'll happily help you, after that he kept coming to warn us when an amazing view was coming up, or a waterfall, and also warned us when our station was coming up.
train #1007 Observation class, Sri Lanka Railways, Mar 19, 2020
Train was over 1 hour late which meant the last hour was in darkness - suggest you warn travellers about this in future. Also, I cannot understand how you can charge 20USD for a ticket with a face value of 7 USD?
train #1005 2nd Class Seat, Sri Lanka Railways, Mar 19, 2020
We were very pleased to have our tickets delivered to our hotel to be picked up on our arrival. Booking on line was easy and most impressed with the service.
train #1005 2nd Class Seat, Sri Lanka Railways, Mar 18, 2020
The overall trip was not as nice as i would think it is. The nice views are only a short distance. Otherwise it smell like burning of plants/woods/rubbish and full of dust from the air. Probably i did not go on the right time. The booking with 12goasia was good though except for the part where the communication with the local travel agency in getting my train tickets deliver to my hotel. They did find me and ask for my acknowledgment whether i have received the tickets from my hotel. However, i was not in my hotel yet hence i asked them several questions on whatsapp as thats the way they contacted me but i got no reply at all. If they are busy, i will understand but there is no reply at all and a bluetick from the company. That part is abit saddening. Its not 12goasia’s fault but rather the local company.
I would suggest to take the train from Nanu-Oya onwards to Ella instead of this long journey as the scenery are nicer from this stretch. As for 2nd class reserved seat if anyone is wondering, there are no A/C which is fine with me and the doors of the train will occasionally be open from time to time. Will have to depend on the guard on duty. Hope this information is useful as i was searching for this information myself. Goodluck and enjoy Sri Lanka!
train #1015 1st Class Seat, Sri Lanka Railways, Mar 18, 2020
Asia2go were great. I had our tickets sent to our hotel which worked a treat. My only criticism is that there is no immediate contact ie no telephone capability, one has to rely on email. We had a query and had to rely on our hotel contacting their friends for answers. This is a great feature in Sri Lanka, everybody knows somebody. We travelled 1st class which, although I wanted to downgrade for the experience, was a blessing. There was a breakdown on the track so we were stuck for two hours. Air conditioning was really welcome. Also, in 1st class the seats can be swivelled so you can always face forwards. I went into the corridor and met some lovely Sri Lankans who let me dangle my legs out the side with them. Fab experience. Chaps go up and down the train offering food and drink, samosas, chocolate, nuts, pringles etc. There’s plenty to eat. Travelling from Kandy to Ella is a long trip. The first half is spectacular. Seat numbers 29/30 are perfect!! Have a great experience.
train #1007 Observation class, Sri Lanka Railways, Mar 14, 2020
The train left Peradeniya 45 minutes late and got later as other trains going back to Kandy always had priority. There were no refreshments and no food or drink seller's got on after the first station. Arrived at Ella 90 minutes late and so travelled the last hour of the journey in darkness and saw nothing.
The next day I tried to get a refund at Ella station for the return ticket that I did not need. But was told I could only get a refund more than 24 hours before (it was 16 hours before). Why? They will have sold the seats again!
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Mar 13, 2020
Train was 1.5 hours late which meant we arrived to Ella in the dark and didn't see the most scenic leg of the journey
train #1015 1st Class Seat, Sri Lanka Railways, Mar 12, 2020
All went as planned. Excellent journey.
train #1005 2nd Class Seat, Sri Lanka Railways, Mar 10, 2020
Good, seats were comfy and fans helped to cool the carriage. Lots of space to move around the carriage!
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Mar 9, 2020
Unfortunately our seats were booked twice, so we had only two seats left for us. The friendly guy in the train told us that we will get the price for one seat back. That would be great. Thanks!
train #1005 2nd Class Seat, Sri Lanka Railways, Mar 2, 2020
Tickets were purchased correctly and delivered to my hotel on time. Thank you.
train #1005 1st Class Seat, Sri Lanka Railways, Feb 29, 2020
Everything was 100% good service. Tickets ready for us too pick up from hotel. Train ride was fantastic. All in all good service by yourselves.
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 27, 2020
Great trip. Tickets perfect
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 22, 2020
Viceroy II is a great heritage luxury train carriage, a fun way to travel through Sri Lanka. The scenery from Kandy to Ella is spectacular and well worth the trip. Our favourite part of the journey was actually going into the other carriages where we could experience the “real” Sri Lanka train and benefit from the open windows and doors for the breeze and photos (Viceroy II has small sealed windows with AC)... if we did it again we would just buy a normal 2nd class ticket. But ViceroyII does exactly what is promised. Oh we were an hour late too... but who cares!
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 21, 2020
The train was late and got later, such that the last hour was in darkness. The exterior of the coach was shabby to say the least and appears to be under renovation.
Unfortunately the windows are ridiculously small so if you are on the "wrong side" of the carriage your view is negligible. We got off and joined the main train in second class and had a far better view all around! If you want to sit in comfort and chat without concern for the beautiful scenery then perfect! However, if you want to appreciate the wonderful landscapes then book the "cheap seats"!
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 6, 2020
The train was very late arriving at Peradenya and got later and later so the part of the journey which was important to us was in the dark - we saw nothing of the wonderful scenery we had heard so much about and eventually arrived at Ella 4 hours late at 10.30 pm. The driver had waited for hours for us to arrive and, when we arrived at our Hotel, it was too late for Dinner, which had been booked. All in all, a very disappointing and disastrous trip.
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 6, 2020
The train was very late so missed the best views between Nuwara Eliya and Ella. Carriage very old and uncomfortable.
Staff and service were very good. Toilet was clean.
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Feb 4, 2020
Train was deleted and we arrived very late when was dark and I could’t see nice view
train #Viceroy II #1007 VIP AC, ViceRoy II by 12Go, Jan 28, 2020
A train up ahead broke down and had to be retrieved with a new locomotive. The staff handled that situation excellently. We had to change the train set two hours from the destination but we got the same class we paid for. It’s an great way to travel, full service as well. Even a place where you can smoke during the ride!