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Christine We paid top price for a 2 berth VIP cabin on the Damatrans. We did not receive the correct cabin that we paid for. We in formed the staff onboard immediately and showed them the booking and photos of our booked cabin, but they were of no assistance and didn't care. Infact they used Google translated to tell us "your cabin is being repaired". The cabin they supplied was low quality. Infact the tiolet amenities were so bad that we couldn't step into the bathroom area at all.
Hanoi to Sapa Lao Cai, Train VIP Cabin with twin beds, Damitrans, Nov 23, 2025
FM
Freena MThe chapa express cabin we booked was replaced with fansipan cabin due to some issue at that time but still nothing has changed for us as the ride was very comfortable. The lounge, the service provided, welcome drinks, fruits, snacks and the clean beds and toilets really made our trip enjoyable and comfortable. We even thought why couldnt we take train everytime during our travel in vietnam.
Hanoi to Sapa Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Nov 18, 2025
DB
David BSomeone, Send Me The tickets via WhatsApp and Ask me of Everything was OK ?
Hanoi to Sapa Lao Cai, Train Shared Suite Cabin, King Sapa Train, Nov 10, 2025
ZB
Zohar BWe booked a Deluxe Sleeper class with Chapa Express, but what we got was not at all what was ordered. We were placed in a coach numbered 12A, which was not branded as Chapa like the other coaches (e.g. 12, 14). It was much older, the room was not as shown in the photos, the toilets were smelly, and there was no WiFi available. And worst of all, the suspension of this older coach was creeking and squeaking very loudly during the entire trip. We could hardly sleep due to the extreme noises during the entire ride.
Steping into the adjacent Chapa coach, we could see it was nothing like ours. Much newer with much better rooms and toilets, and much much quiter.
We paid for a deluxe sleeper and got a 2nd class sleeper at best.
Upon reaching them by WhatsApp, they claim this simply their "deluxe" class.
Bottom line, if you consider taking their "deluxe" class, better consider a modern sleeper bus instead...
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Sleeper 4x + Shuttle Bus, Chapa Express, Nov 9, 2025
ID
Ian DA good experience and quite comfortable. Bear in mind the train left 45mins early. Had to rush from the vip suite with the help of the kind staff
Hanoi to Sapa Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Nov 7, 2025
SC
Sara CWe had to collect the tickets at the station, and be there at least 45 minutes before. The Fanxipan rep didn't show until 20 minutes before so we were quite worried we wouldn't be able to travel.
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Nov 5, 2025
SF
Steve FOverall not impressed with the service
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Nov 4, 2025
CG
Christina Gdriver didn‘t drive carefully
Hanoi to Sapa Lao Cai, Train #SP3 VIP Cabin 2x, Chapa Express, Oct 31, 2025
AS
Arnaud STrain is magical to spend a night. Old train but comfy. Wonderful experience
Hanoi to Sapa Lao Cai, Train #SP7 Deluxe Sleeper 4x, Chapa Express, Oct 30, 2025
LG
Laurent GNot possible to change air conditioning, no individual control panel. Noisy, bed are nit very confortable. We arrived 1 hour late
Hanoi to Sapa Lao Cai, Train #SP7 Deluxe Shared 4x, NewLivitrans Express, Oct 28, 2025