E
Emmanuelle The noise and overall stability in the train makes it difficult to sleep and also the cabins are very small. The train had a 40 minutes delay as well. The gate was not the one on the ticket and the staff there were telling us to go up then down, then up again. This was a mess. We book a taxi at the station and were almost scammed. We paid 800 000 vnd to go to Ta Van in a private car and a van full of people came and it was a hassle to tell them to refund us our money.
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Sep 4, 2025
TH
Tjip HGreat experience! Clean train wagons. Reliable service.
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Sep 4, 2025
JP
Jolien PFirst of all, the original station where we should have embarked was not possible anymore, instead we should go to another station 5km’s further due to the Independence Day. However, we only came to know this on our own initiative, we were not contacted by someone of the organization which we found disrespectful, and it gave us a lot of stress. In addition, on the ticket it clearly indicated that wifi was available, even though there wasn’t. As we did not have our e-sim yet this lead us to use our European sim to contact our hostel to pick us up, which costed us a lot of money.
Hanoi to Sapa Lao Cai, Train Cabin 4x, Damitrans, Sep 3, 2025
SC
Sergio CThe train journey went smoothly overall. We'd like to extend a special thanks to Dean, who assisted us with the issues caused by the Independence Day parade rehearsal. Due to street closures, we missed our original train, but Dean kindly helped us switch to the next one and even supported us until we boarded.
On the downside, one of the train staff sold us a private taxi ride to Sapa, which turned out to be a shared van with multiple passengers from the same train. This was misleading and disappointing.
Hanoi to Sapa Lao Cai, Train #SP3 Suite Queen Cabin, Chapa Express, Aug 28, 2025
SR
Stéphanie RGood experience with Chapa, but bad booking experience via 12go
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Aug 28, 2025
PM
Patrick MManaged to get an upgrade. Very nice of the conductor.
Hanoi to Sapa Lao Cai, Train #SP3 Premium Cabin 2x, Chapa Express, Aug 28, 2025
JV
John VWe saw a mouse in the cabin, stains on bed sheeting, airco wasnt working properly. Beds were rockhard although we booked deluxe VIP
Hanoi to Sapa Lao Cai, Train #SP7 Cabin 2x, NewLivitrans Express, Aug 23, 2025
MD
Maria DThe mattresses were very hard and the A/C was very cold and even when they listen to us and turned it down, it was not enough, so we couldn’t sleep very good because of the cold, specially on the beds on the top. 20 minutes before the arrival a man (staff) opened our cabin without o asking before to say “wake up”, it felt so intrusive
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Aug 22, 2025
MW
Max WEverything went well. 4-bed sleeper. Some of my Vietnamese room mates chatted late into the night but I guess that’s part of the experience.
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Sleeper 4x, Chapa Express, Aug 19, 2025
SK
Sebastian Kwas a nice experience - with a small amount of sleep :-) :-)
Hanoi to Sapa Lao Cai, Train #SP3 Deluxe Cabin 4x, Fanxipan Express, Aug 18, 2025