MM
Maddy MI had read that HK Buslines were good and they exceeded expectations. A very new, comfortable bus, bang on time arrival and an unexpected free shuttle to our hotel. The only negative was that the attendant on board seemed to do very little and wasn’t helpful to people. He also shut all the blinds on the right side front of the bus to rest and was going to shut the one I was looking out of until he realised I had opened it.
Hanoi to 626 Dien Bien Phu, Bus VIP, HK Buslines, Jun 18, 2026
DA
Deva AIt was terrible. 0 sleep posible.
Hanoi to 626 Dien Bien Phu, Bus Lower Single Cabin, Sao Viet, Jun 17, 2026
MA
Mohamed AI would like to provide feedback to help improve the service for future passengers.
As tourists from the Maldives, we understand that different countries have different rules and customs. However, important policies such as not eating on the bus should be clearly communicated during booking or before departure. We were not aware of this rule and were surprised when the driver yelled at us instead of explaining it politely.
There was also confusion regarding seating arrangements and rest stops. The driver instructed us to return within two minutes, but the stop lasted around thirty minutes, causing unnecessary stress. Clear and accurate communication would greatly improve the passenger experience.
We respect local practices and only ask that passengers, especially international tourists, are treated with courtesy and given clear information. Better communication and customer service would make the journey much more enjoyable for everyone.
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 16, 2026
MN
Matthew NLovely driver who guided us during the tour, showed us places to visit, and gave us lots of recommendations
Hanoi to 626 Dien Bien Phu, taxi Van 12pax, Muine Express, Jun 13, 2026
TT
Than TThe one who answered the hotline phone number is really serious and kind.
Hanoi to 626 Dien Bien Phu, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 11, 2026
TC
Thumbi CGreat service with fruits and snacks for free
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 8, 2026
NB
Nicholas BThe journey was very comfortable and relaxing. The air conditioning worked very well and the 2 breaks we had were perfectly timed. Our bus actually arrived 1 hour early which was a very lovely surprise.
Hanoi to 626 Dien Bien Phu, Bus VIP 24 Upper, S Trip, Jun 7, 2026
HS
Heather SI had a good experience riding the Sao Viet cabin bus from Hanoi to Sapa. Check-in was easy, and the waiting room had free snacks, fruit, and coffee. The TV in my cabin didn’t work, but the free Wi-Fi was strong for the whole trip. Each cabin has a blanket, but a pillow would be nice, too. The only downside is that we arrived in Sapa more than an hour late — that partly had to do with construction on the road, but also because the driver made a few random stops to pick up or let people off before the final destination in Sapa. I thought I was booking a direct trip — Sao Viet should be up front about multiple stops if that’s the case. Overall, though, it was good trip, and I would book a Sao Viet cabin bus again!
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 7, 2026
MS
Marlene SReally nice staff, I forgot my headphones and they managed to give them back to me. The journey was also comfortable and more spacious than I thought.
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 7, 2026
JA
Jorge ABoth the people who works in HKbusline and the bus which we used, were wonderfull
Hanoi to 626 Dien Bien Phu, Bus Lower Single Cabin, HK Buslines, Jun 6, 2026
