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John The scheduled time was 13:30 and at 11:45 they messaged me to say that the pickup was at 12:30. Their excuse was that it was the systems fault and it needed to be updated. The pickup didn’t come until 12:50.
Hanoi to 626 Dien Bien Phu, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jul 8, 2026
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Margarita Great an easy to buy tickets!!
Hanoi to 626 Dien Bien Phu, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Jul 4, 2026
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Tina OThe only downside is that the constant beeping of the pedestrian crossing signal is quite disturbing when trying to sleep
Hanoi to 626 Dien Bien Phu, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jul 1, 2026
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Jack BWe booked two "VIP cabins" with HK Buslines from Hanoi to Sapa under the impression that this would be the lie-down cabins. Once we booked, the departure time given to us was 45 minutes earlier than what was originally listed. When we arrived at the pick-up point, the person at the check-in desk was not helpful and gave no instruction which made us almost miss our bus. She did not say anything and just gave me a ticket which had the license plate on it of our bus. 45 minutes after the communicated departure time, a shuttle bus with a completely different license plate than on our ticket came. They did not invite us on board or anything and we only realized we were supposed to board this one because we went back in and asked the check-in counter, wondering what was going on. They took us to the HK bus depot and we finally boarded our bus with the appropriate license plate, which turned out to be a completely different set-up than expected. The bus driver was quite rude when we were boarding and tried to snatch the ticket out of our hands rudely. The journey itself was fine but communication needs to be vastly improved and it needs to be made clear what type of seats are actually being sold at time of purchase.
Hanoi to 626 Dien Bien Phu, Bus VIP, HK Buslines, Jun 30, 2026
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Assaf BThe bus was one hour late. But other than that it was ok.
Hanoi to 626 Dien Bien Phu, Bus Standard, HK Buslines, Jun 29, 2026
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Nadia Great 1st experience on a sleepers cabin bus
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 28, 2026
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Aaron Crampt, if you’re fat you should pay for two seats mandatory! I was next to some fat philipino and it was horrible he was like an oven against my skin I would have rather had a normal bus seat sat up!
Hanoi to 626 Dien Bien Phu, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Jun 26, 2026
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Jacob LI would not recommend this service for Hanoi-Sapa. The driving was erratic and we were flung about in our cabins for the entire drive even when on straight main roads. We made several stops for seemingly no reason. The chargers in our (2) cabins didn’t work. The journey was nearly an hour longer than advertised. The was an unpleasant smell of rotting fruit in the air. The driver was constantly and excessively honking the horn so sleep wasn’t really possible.
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 24, 2026
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Carolyn Very comfortable trip. Great way to travel.
Hanoi to 626 Dien Bien Phu, Bus Single Cabin, Sao Viet, Jun 22, 2026
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Maddy MI had read that HK Buslines were good and they exceeded expectations. A very new, comfortable bus, bang on time arrival and an unexpected free shuttle to our hotel. The only negative was that the attendant on board seemed to do very little and wasn’t helpful to people. He also shut all the blinds on the right side front of the bus to rest and was going to shut the one I was looking out of until he realised I had opened it.
Hanoi to 626 Dien Bien Phu, Bus VIP, HK Buslines, Jun 18, 2026
