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Shannon MI do not recommend booking with Aya Services. Firstly, I had to contact 12Go support 3 days before our journey as we had not received confirmation from the company. The following day I received a confirmation email, then 12 hours later I received a call from Aya Services asking if I definitely wanted the booking. On the day of travel, the advice is to wait outside the hotel 50 minutes before collection. I don’t understand why this is necessary, especially when they arrived 10 minutes late, so we ended up waiting outside for an hour. Once all customers were collected, we began the journey but then took an unexpected 20 minute break at a service station 1 hour into the journey. As per the booking, the details stated that we would only be taking a 20 minute break at the White Temple in Chiang Rai, so we assumed this was the break but no, the driver also ended up stopping at the White Temple for ONE HOUR. Considering we were already running late and he was driving like an absolute mad man, speeding and undertaking most of the way, this was unacceptable. All together we were 90 mins late - I would not recommend booking this company.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Van Standard, Aya Service (Aya Service), May 10, 2026
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Carla GPunctual, fast and the AC was working too well
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Apr 29, 2026
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Sarah SBus was on time, staff friendly and helpful and spoke english. Seats were very comfy and free water provided! Trip was pretty much the length of time that’s stated
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Apr 28, 2026
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Thomas FI unfortunately got stuck in the
back seat of the minivan basically in the boot next to the luggage. Im 6ft4 I could not stretch my legs and was in a lot of pain 😂 There are other seats with a lot more room so if you get picked up early get those seats first! We got picked up in a nice car but then dropped at a petrol station for 30 mins where we waited for the minivan. Got to chiang rai after about 5 hours in total since leaving chiang mai. If I was in a better seat it would have been fine I reckon.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Van VIP Minivan, Pai Friendly Tour, Apr 28, 2026
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Jessy HNot satisfied with the ride, service, or communication.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Van Minivan, Terminal Green Pai (Terminal Green Pai), Apr 26, 2026
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Ayelen NFrom Chiang Mai to Chiang Rai, everything was great—it took 3:45 hours.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Bus Express, GreenBus (กรีนบัส (รถเขียว)), Apr 24, 2026
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Kevin BWe were picked up a few minutes later than advised, but not so late that we were worried about it. There were 2 more pickups after us and then we thought we were on the road to Chiang Rai. After around 30 minutes, we pulled into a service station, where we were asked to get out, supposedly because the air conditioning wasn’t working very well in the original minivan and they were going to switch to another van. While waiting in the heat for over 30 minutes 3 or 4 other vans/cars also deposited their occupants at the same service station. Eventually we were told to get into another minivan, which we quickly realised was very full, including two people sat up front with the driver. We then sat still in the van with no air conditioning working for another 30 minutes while the driver and a driver from another minivan had a long discussion and several attempted phone calls, presumably to their boss. When we did eventually set off, we were a lot more cramped than the original minivan and the aircon was no better.
Had expected to arrive in Chiang Rai at around 3pm, but was around 5.30 when we were eventually dropped off.
The cost had been double what we would have paid on the bus, and in hindsight I wish we’d caught that instead as the busses usually give you a lot more space.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Van VIP Minivan, Pai Friendly Tour, Apr 13, 2026
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Remy GThe bus took us in advance, it's cool but the people on the bus had a different schedule and thought we were late, and we received unfair and inappropriate comments...
The driver's driving was too aggressive, making the journey quite unpleasant. Otherwise, we arrived on time and even early.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Van Minivan, Terminal Green Pai (Terminal Green Pai), Apr 12, 2026
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Jonas EGood experience. Good conversation on WhatsApp and he came in time.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Van Van, So Good Airline Service and Travel, Apr 7, 2026
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Lynda RThe bus was extremely comfortable, the driver excellent and very helpful when I almost got off at the wrong stop.
Chiang Mai Bus Terminal 3 to Chiang Rai Bus Terminal 1, Bus VIP, GreenBus (กรีนบัส (รถเขียว)), Apr 4, 2026