We had some difficulty getting transport to the meeting point and the driver, Mr Wan was kind and helpful enough to coordinate with our Grab driver to a meeting point. The office staff speaks English and troubleshoot our challenges was also very good. Mr Wan's very considerate to passengers and driving was smooth all the way to Pakbara. He dropped us off at our accommodation and shared information on transportation options around Pakbara to other parts of Thailand. We're so thankful for him.
Booked online the day before departure, we met the mini van at the Hostel in Hat Yai and drove straight to the pier. The driving was ok, maybe a tiny bit too fast for my standards..