The bus used for this trip was as an older VIP model, and the equipment felt outdated. There were no entertainment screens, no WiFi, and no tray table. When the passenger in front reclines the seat, the space becomes very tight. For a journey of about five hours, only a small bottle of water was provided and no snacks.
The company is very strict about luggage weight. Although this is stated in the booking conditions and therefore justified, asking passengers to pay extra for just 3 kg overweight on a bus feels a bit petty.
A more friendly and customer-oriented attitude from the staff would make the overall experience much more pleasant.
The ticket price was 590 THB from Pattaya to Hua Hin, which is still good value overall. However, on other routes there are VIP bus companies with newer buses and better equipment, offering an even better overall experience.