The good things: 1. I could change my voucher in the tickert with no problem. 2. Bus trip was on time and we had a quick transfer in the early morning. Only 2 hours from Pattaya to BKK.
Things to improve: 1. In the bus it was way to cold. The air-conditioning was simply to much. 2. The was a contant and loud "Beep-Tone" in the drivers area. Nobody got to know what it was about and the driver didn´t care. Especially disturbing when you sit in the front. 3. Nobody checked the correct use of face-masks. Some customers didn´t care of all. 4. Nobody used seat-belts. 5. Compared e.g. to the modern Airport Buses from Jomtien, the bus made a general old and uncomfortable impression. But still just acceptable.
1 hour late, when I called they had no idea they had a pick-up and I was waiting to go to the airport to return the other side of the Earth (very expensive flight to miss! Not Good!) , when a car showed up it was not the advertised car. Last, when the driver dropped us off He ASKED for a tip. Yea I know they don't know tip culture, in the US we would be fired for asking a customer for a tip, against common policies to ask. But dude, you were an hour late. Its considered highly offensive to ask for a tip, and it was very offensive how much of a rush it put on the rest of our day taking up one hour of my preplanned buffer time I installed into my decision making for the day of travel. It sucked. Why 2 stars and not one? Because 1 stars get less views. I suggest making sure someone knows you booked and will be there, for other services through 12go, i suggest the same or similar to ensure you receive the quality of service you and your families need. Sawat Dee kab khun kap
แท๊กซี่ แบบสบายสำหรับผู้โดยสาร 3 คน, Five Star Taxi (ห้าดาวแท็กซี่), 18 ก.พ. 2024
Good driver with enough english.
Kept driving safe in stead of hurrying.
Enough breaks overall good experience.
The car is too cramped as there's no space for personal belongings; passengers have to hug their backpacks, and suitcases are placed in the middle of the aisle. The air conditioning is too weak, making it very hot and uncomfortable.