Advertised arrival time was never planned to make. It was obvious, that this was just said to lure people to book with this company. Luckily we didn’t book a pick-up at the pier in advance, it would have waited for over an hour…
The mini van was really small, so we feeled like sardines in a can on that 4 hour drive. „Luxury mini van“ is definety something else!
When booking it says pick up but once you confirm then you may be told you won't be collected from your hotel and you have to make your own way to another hotel. This happened to me. Then they picked up from the hotel opposite mine. Which meant I wasted money and time. This was stressful.
Hotel Transfer was paid for but did not happen. Had to walk 20min to a 7/11 with all the luggage even though it was only a 3 min drive away. We were told about that only the late night before.
Van was completely full and quite tight in space. The bus was better but we were never really told were to go at transfers so there was quite a bit of confusion the whole time.
A good expérience .Thé first car was note very secure .The second was good. The détails of the journey are not sufficiently explain but the things are really ok .Panship employees in the office are kind . Drivers , are not.
The only bad experience was the support. I want to change my pick up address, unfortunately it’s not possible, and when I contact the support, only messages that i recive was some chatbot. Also the pick up time wasn’t explaind well
Globally everything good. First a van, then we changed to a bus where we had to pay 200 bahts because one suitcase was 3 cm to big for their rules, then we had a boat and finally we were divided between vans to transfer us to our hotel. Quite annoying to pay more for the suitcase when it doesn't make any difference for them, but it is written in the reservation.
