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Distance between seats where to short. It was impossible to stretch your legs under the seat before you. Food was bad. Possitive: the drivers drove carefully (except during the rain)

I thought family of 4 might share cabin but was bunks in a hallway. No window on top bunks. Arrived on time and about an hour late arriving Bang Sue Station from Hat Yei.

all in order, no issues on travel tikets

The sleeper service was good. Clean trains Food in the shop could have more variety.

The bunk was broken, the toilet door is broken, the water rain leaked through the roof. Other people took our seat and we had to make them move. The train was late

We booked the #32 to depart Hat Ya 17:45 for Bangkok, This was one of the ‘newer’ trains. It was at the platform about 16:30 so plenty of time to sit on it and relax prior to departure. We only booked 4 days in advance and 12Go ensured the tickets were ready for us to collect in the parcel room at Hat Yai station on the day of travel. The parcel room operator knew exactly what/who we were the minute walked through the door so I’m guessing they have this a lot! (The parcel room is just to the left hand side of platform 1). The trip back to Bangkok took 18.5 hours in the end , I think it should have been about 17.5, not an issue for us really. We purchased enough food before we left Hat Yai for the duration of the trip as on a previous route (Bangkok to Chiang Mai) the food service hadn’t reopened since covid so thought the same for this. In the morning (from about 7am) staff did walk up and down offering various snacks so I guess they’re trying to some kind of food service back on track. Just remember if you want a lye in in the morning, don’t let the conductor see your awake otherwise they’ll try and pack the bed down as early as they can! Although some of the announcements are made in English for the stops, the staff walking up/down the isle generally only talk in Thai so it’s not easy to know what they’re saying half the time but didn’t really effect us. Overall it was a good experience again and I’d recommend it if you want a cheaper way to travel back up north.

If they ask you to come and take photography, all need to pay.

Getting the ticket from 12go was a good experience. They answered all my quieries. Getting the ticket from Hatyai office was also a pleasant experience. Train ride in 1st class was definitely a very different experience from the usual 2nd class sleeper. This will be my preferred choice of travelling in the future if we ever take this train again.

Prompt reply to queries, hassle free ticket collection, good experience to travel on rail to Bangkok.

The Sleeper AC is freezing cold, the upper bed is way smaller then the lower bed (nearly the same price though). No space at all for personal belongings, no charger, kids and people selling stuff screaming around all night long. Be prepared to bring warm clothes and earplugs / sleeping mask.