the first sleeper bus was late by over 30 min, then they were dropping parcels on the way. 2nd bus was late as well and then was picking up passengers around Hanoi so we arrived to Halong bay over 90 min late.
The bus does not arrive to the bus stop which is mentioned on the ticket and information when you are buying ticket. So basically, driver would not take you to the location which he suppose to take you (address information provided when you buying the ticket), but in some other place where taxi drivers already waiting for tourists. So you have no choice and should pay separately for the taxi as well. I think this is wrong and you have to cooperate with drivers in order to fix this issue and to make sure they arrive at the place which is mentioned on the website as arrival point. I treated it as you lying to your customers
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 4 พ.ย. 2022
TB
Thalita B
Pick up and drop off times were COMPLETELY wrong from Ha Giang to Halong Bay. Pick up was one and a half hour later. Drop off was supposed to be at 23:30 but we arrived at 4:00AM.
รถบัส รถนอน 41 ที่นั่ง, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), 7 มี.ค. 2024
MS
Marlo S
1h delayed, but a ride directly to our hotel was organized for us free of charge
It was awful, the bus arrived 1,5h late and we arrive at destination 3 hours late. The bus was every five minut stopping to pick up deliveries , including animals. The drivers drink alcohol during stops.
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 14 ส.ค. 2023
Y
Yaakov
The bus was very old and bumpy, the bus left Hagiang only on 20:00
Bus take 2 more hours to arrive. Driver was terrible, screaming guest, honking any object on the route and driving very unsafe. Also he allows people to be seated on the floor and charge them by cash.
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 14 เม.ย. 2023
SL
Sarah L
Communication was not good for pick up. We organised for the bus to pick us up at our hotel which was good, but about 45 minutes late a taxi arrived and our hotel staff said it was for us. We didn't know where we were going or if we'd have to pay for the taxi so we had to call the office in a panic. The bus driver paid the taxi driver and we got on the bus. There was no toilet on the bus and we arrived 90 minutes late. Drop off was also in a different location than indicated.
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 26 ธ.ค. 2022
EL
Ernst L
I had to be at the Bus Stop (Ha Giang Hostel) @ 18.30. Then the said i schould come again at 19.00. Then they broight us to the Busstop on 19.15. We got into the Bus - but instead of leaving ha giang - he drove trough Ha Giang to collect other People. So instead of leaving Ha Giang on 18.30 as stated on 12Go it left on 20.30 (2 h. late). Instead of arriving on 02.15 in Halong Bay - we arrived on 05.30.
I could have saved to book a Hotel for just a few hours if i had known the realistic arrivel time.
The ride itself was OK. But the leaving and arrivel time on 12Go were allways very wrong (the last 3 times)
รถบัส รถนอน 41 ที่นั่ง, Grouptour (Công ty du lịch quốc tế Grouptour), 5 ธ.ค. 2022
