There was no heating and it was cold. Still hot beverages and snacks were available. The shared WC was too small. Toilet paper was a available. The blanket provided was too thin for the cold weather. The cost was low for a 8hours trip. The personnel helpful and cheerful!
Service was great - lady behind the counter spoke English very well, she gave us water and we waited in hotel lounge. Than she escorted us to our train and our train cabin. We shared a cabin with two other travelers. Beds and cabin was clean except top shelves were a bit dusty.
In a train was small snack, coke, water and wet tissues for everyone. AC could be stronger (top beds were little bit hot). Ride with a train was a little bit bumpy and noisy but we counted on it… we would appreciate earplugs in a service packet.
Train arrived on time.
My spouse, three sons (10 months and 3 and 6 years old) took the night Laman Express from Hanoi to Sa Pa. Everything was explained and organized in a very good way. The staff was very friendly and attentive. Additionally, the prices are super fair, our cabin was very clean and comfortable, we found some sleep and we arrived safely and in time in Sa Pa.
They sell more VIP cabins than they have! We were told on the spot that there's a malfunction in one of the cabins and they had to move us to a different car. We and other 3 families ended up in a car of a different standard that the photos promised. We had our private cabin surrounded by locals that smoked cigarettes all the time, acted very loud till 2AM. The cabin looked like arranged quickly to match the VIP standard. I made it to the destination safe and in clean conditions but the overall experience felt overpriced. I would not recommend Laman.
Service is good, sheets are clean, but in the end it is just another old nighttrain waggon, better than Indian, worse than Europe, similar to Russian. So don‘t expect miracles from Laman. The „pre-travel checkin“ is unnecessary, it just makes you stay 45min at the lobby. But you get free water and are guided to the train. :)
Overall great experience! Very clean 4 berth cabin compared to the Vietnam railways cabin we had been in previously. Linen was actually clean and they even provided refreshments free of charge. The mattress is a little firm but nothing worse than we expected and a bit of noise from the train moving but would recommend bringing ear plugs and an eye mask.
There was nothing VIP about the cabin the bed is hard like a rock and the train is very bumpy also there was a light right above your head
รถไฟ #SP3 รถนอนวีไอพี 4 ล้อ, NewLivitrans Express (SONG HONG RAILWAY TOURIST SERVICES COMPANY LIMITED), 17 ต.ค. 2023
B
Bastian
Sleeper train Hanoi to Sapa, check in at Mango hotel was easy. Very friendly and attentive Laman staff with great English, she made sure everything was taken care of and checked up on us even after boarding the train. Train itself was very clean with water and snacks provided and some nice attention to details. Sleep was fine, even as a tall person. Overall 5/5 stars and would recommend.