Worst transfer provider I’ve ever had to use.
Late pick up with a car that was too small.
They just dumped us off near the ferry terminal where we had to guess where to go (nobody spoke English) and then drag our whole luggage onto the overcrowded ferry.
Once arrived we had walk with our luggage in 32 degrees heat only to find out we have to check in at a different counter we only found by accident. The bus we were meant to go on was already full so we had to wait another 30 minutes. By then over 2 hours went by and we hadn’t even left the trat ferry terminal. The bus that finally came smelled like a portable toilet that hadn’t been emptied in weeks. The seats very hard and uncomfortable and the power plugs that were there did not work either. So if your phone is out of battery you won’t be able to find the way to your hotel, provided you make it to your destination at all. The whole journey took almost 10 hours instead of the promised 7.5.
The journey was organised smoothly. 2 days before the trip, the Boonsiri office contacted the hotel we needed to be picked up from and told us when the taxi would arrive. She replied immediately, asked where the office was located after the ferry ride, sent a picture on Whatsapp of where to look. We have used Boonsiri 3 times, everything is perfect. Recommended!!!
เกาะช้าง ไป กรุงเทพ, เรือเฟอร์รี่ Van + Ferry + Bus, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), 2 พ.ค. 2025
Leider hatte ich mit dem Fahrer wohl recht Pech. dann mussten wir auch noch sehr lange auf die Weiterfahrt wegen einem fehlerhaften aber geplanten fahrzeugwechsel warten und waren am Ende über 1stunde und 30minuten verspätet am Ziel
Bus turned up late driver didn't give me a ferry ticket and left me stranded on Koh Chang had to get a private car now they are fighting me instead of giving me a refund avoid this terrible service
Disappointing experience overall. I asked if my hotel could be added as a pickup point since it was only about 500 meters away and on the way, but the request was refused, so I had to walk there with my luggage.
Communication during the trip was very poor. We were dropped off without explanation, didn’t know we had to take our bags, and were suddenly rushed to run for the ferry at the last minute. After the crossing, we had to wait about 1 hour and 15 minutes for the bus.
The bus to Bangkok was extremely old, with terrible suspension and very smelly toilets, making the journey quite uncomfortable.
For comparison, Ko chang Transport was much better organized: friendly staff, we stayed in the same van on the ferry, and everything was smooth and well coordinated. Trans Baan Ton felt much less organized.
