MI
Mirain IThe chat bot said they the date of our ticket was changed as requested but we kept asking for a confirmation email and didn't get one. Absolutely impossible to talk to a real person. Tickets hadn't been changed, awful experience
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Dec 4, 2025
R
Rui Worst experience ever. The 12go do not give information on time. They do not reply to your questions. Almost lost my trip because of them.
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Dec 3, 2025
DR
Dominique RAn extraordinary adventure with a wonderful driver!
Vang Vieng to Luang Prabang, Van Minivan, Laos Group Tour, Nov 30, 2025
MR
Margie RIt was chaos in the train car. Many people were not in their correct seat. And that took forever for people to find a empty seat cause train was full.. you didn't now what end of the train car to enter so you had to push past people that eleas going the wrong way. Luggage was everywhere.
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Nov 30, 2025
ST
Sack TThe station is beautiful and the train was great.
My issue is that the crowd was disorderly. The mass was pushing their way through even though there was no need for it.
The passengers were cutting through the line when there was no need for it.
There was plenty of time for everyone to get to the train platform without being in a mad rush.
Vang Vieng to Luang Prabang, Train #C92 First Class, Laos Railway by RG Adventure (RG Adventure ), Nov 29, 2025
LA
Laima AI had to contact the provider myself because 2 days before the train I did not receive the ticket , but once contacted they sent me the ticket pretty fast
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Nov 29, 2025
MT
Michael Twell, I was booked on the incorrect train, leaving 2-3 hours later than I wanted (with no explanation)
Vang Vieng to Luang Prabang, Train #C86 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Nov 16, 2025
KR
Kyle RHello,
Just a few things that was bad about the service;
I thought when I brought the ticket from 12Go meant I had the tickets, not be told that the train has been
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Nov 16, 2025
AJ
Andrew JMy booking experience with you was terrible . The ticket was only conformed the night before and only after I went to the restaurant to see if it was there.l spent my whole time in Vang Viena worrying if was going to get out. Compare this with my booking with you from Vientiane to Vang Veng where I go a confirmation and the ticket ( no pick up needed) on my phone 4 days in advance . So why was that not possible for this part of my trip? I tried using your help line but go no reply.
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Nov 12, 2025
SL
Sara LThe train ride was fine but the pick up bevor zo the trainstation not. We waited and nobody came. So we had to call them our self otherwise they would’ve forgot us.
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Nov 2, 2025