NE
Nina EVery disappointing experience. The operator was completely unreachable – the email address and phone numbers on the voucher were invalid, so we had no way to get any information. The promised hotel pickup never happened, and the location we were given didn’t make any sense. In the end, we had to organize and pay for our own transfer, which caused unnecessary stress. The support from 12Go Asia was also not helpful, as we only received generic responses without a real solution. Overall, very unreliable and frustrating, especially as a regular customer. I would not recommend this service.
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Mar 22, 2026
AB
Aurore BI received the tickets at the last moment so I booked another mode of transport and it cost me twice the price… not serious
Vang Vieng to Luang Prabang, Train #K12 Hard Seat, Laos Railway by Naluang (Laos Railway by Naluang), Mar 21, 2026
HV
Helena VTrain was fine but Ticket pickup was at a remote restaurant in the middle of nowhere
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Mar 13, 2026
KB
Karin BI only got the train ticket after several requests and only about 5 hours before the train departure (Vang Vieng - Luan Prabang). In fact, two stars is too good a rating! Till now I haven't had any problems with 12go.
Vang Vieng to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Mar 8, 2026
CR
Christopher RAbit fussy at security at station with airport style security and scissors taken off people
Apart from that it was excellent. Efficient, quick and comfortable. Even the minivans at Luang Prabang station didnt try to rip you off and were super well organised
Vang Vieng to Luang Prabang, Train #C92 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Mar 1, 2026
SD
Sylvie DThe pick up never show up at the hotel
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 25, 2026
JB
Judy BWe.paid extra to get a transfer. From the hotel to the railway station. We were to.be picked.up at 9am for the 9.49am train but at 9.10am the transfer pick up had not arrived. We had to pay for a taxi to get us to the station otherwise we would have missed our train. 12GoAsia were not even interested when I complained. They didnt read the first.email then asked for screenshots of the.contact between us and the transfer. The transfer was through 12GoAsia, we had no.contact for the transfer. How are we supposed to provide that information? Apalling service. Just manafed to catch the train and went on our way.
Vang Vieng to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Feb 23, 2026
E
Etienne Long time for the ticket with you
Vang Vieng to Luang Prabang, Train Second Class, Laos Group Tour, Feb 3, 2026
I
Iwona Everything on time, no problems, clear rules.
Vang Vieng to Luang Prabang, Train #C86 Second Class Seat, China Railway (中国铁路), Jan 29, 2026
AH
Arie HVery late recrive of tickets
Vang Vieng to Luang Prabang, Train #C92 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jan 22, 2026