VP
Vishak PI was denied entry to the bus even though I showed them the ticket booked via 12Go.
Their list didnt have my name. Tried calling operator no help, driver no help, 12Go support no response.
Fraud !!!
I will sue , money taken but no service delivered . I lost hotel booking day trip booking bus booking because of you guys
Phong Nha to Hanoi, Bus VIP 32 Cabin, Queen Cafe Bus (Queen Cafe Bus), May 19, 2026
RG
Rubia GGood: bus with toilet, good air conditioning, arrived on time
Bad: rude driver, old bus
Phong Nha to Hanoi, Bus VIP 32 Cabin, Queen Cafe Bus (Queen Cafe Bus), Apr 29, 2026
Q
Qmw5wfs8y6 Probably one of the best bus companies overall. However, the toilet didn’t flush and there was no water available for hand washing, which could be improved.
Phong Nha to Hanoi, Bus Lower Single Cabin, HK Buslines, Apr 13, 2026
AE
Adam EDefinitely recommend this company. They went out of their way to get me onto a bus when all of theirs were full. Excellent customer service
Phong Nha to Hanoi, Bus Cabin 22, Amazing Vietnam Travel, Mar 27, 2026
DD
Daniel DOur bus ride was a cabin 22 from Phang Nha to Hanoi. It was supposed to leave at 11:30 pm and arrive 8:30 am. This would have allowed for a good number of hours of sleep and not arrive too early. Instead we got a text saying the bus was now leaving at 10:40 pm. We had to get ourselves ready earlier but we made the bus. The bus was operated by Duy Thanh company. It had comfortable pods and I am 191 cm (6’3”) and was able to just fit fully stretched out. The problem was that there was no toilet on board and no proper toilet breaks were taken. The bus continued all the way to Minh Binh to drop off passengers and a few of us needed to use the toilet but there was no toilet available at that stop at 3:00am, and the driver said to use the alleyway next to some closed food carts. The place was crawling with many rats and just wasn’t useable. He looked at me like what’s the problem. I had to beg him to take us to a proper washroom but he looked like we were bothering him to ask for the most basic of needs. We drove for another 5 minutes and we went to a location that was on the side of the road but was dark and locked. The drivers assistant tried to find a washroom but what he found was dark space with a toilet and chickens around it. One of the girls used it and ran out screaming when she discovered chickens around her. This was ridiculous. There were no further stops until about 5:30 am where the bus stopped in the middle of the highway to put us 6 remaining passengers into a car to drive us the rest of the way to Hanoi. We arrived at 6:30 am. A time where nothing was yet open in Hanoi and not ideal time to arrive. I had only slept a maximum of 2-3 hours on what was supposed to be a 9 hour trip. Other than the comfortable bus, the rude driver, the lack of proper toilet breaks, and leaving at a time that was not the original scheduled time, this was an awful experience for a overnight bus trip.
Phong Nha to Hanoi, Bus Cabin 22, VietNam Travel Bus (Việt Nam Travel Bus), Mar 15, 2026
SM
Sara MThey dropped us off at a different location then mentioned in the booking (30min away from the address, by car) We left half an hour early and still arrived 2 hours late. The phone charging station wasn’t working. One place where they dropped us off for a toilet break was soo dirty. You really could not go there.
Phong Nha to Hanoi, Bus VIP 20, TP Booking (TP Booking), Mar 5, 2026
EF
Esther FI was at the pickup point on time, yet the bus driver called me angrily asking where I am and saying I should immediately rush to the bus. Turns out he was not coming to the bus station, but was parking down the road of the bus station. So he was in the wrong place, yet he was calling me angrily.
I did spend a little more money on the ticket to get a better and more comfortable bus. The bus didn’t look anything like on the ticket.
Also, we arrived at the destination 2 hours early so that I had to be there in the middle of the night.
Overall everything would be fine, but the bus drivers are one of the rudest people I’ve met. Definitely didn’t expect that in a country where all the other people are so kind and helpful. It’s a shame that the bus organizations dull the experience of Vietnam travelers!
Phong Nha to Hanoi, Bus VIP 32 Sleeper, King Express Bus, Feb 12, 2026
MT
Matthew TThree different vehicles, inexplicably made a stop 15 mins outside of drop off point in old quarter to transfer to smaller vehicle that never arrived. We had to get a grab instead. Advise another operator.
Phong Nha to Hanoi, Bus Single Cabin, Duy Khanh Transport (Công ty cổ phần thương mại và dịch vụ vận tải duy khánh), Feb 2, 2026
AT
Asia TI originally booked for 130am and the lady who’s connected with the bus (tiep Nguyen)told be that the bus is arriving early and there aren’t any 130am bus available so she wanted me to come at 12am instead.I already was irritated bc if there aren’t any 130 buses available why even have it posted?Then when I did arrive at 12 she left me outside while there were rats running around and the bus was 30-45mins late…She was unprofessional and didn’t communicate in person.Instead she left me outside with the rats until the bus came…
Phong Nha to Hanoi, Bus Cabin 22, QH Discovery Travel, Jan 25, 2026
AB
Alberte BThe bus was 2 hours late, and when the bus arrived there were no room for our backpacks in the storage under the bus, so we had to take it inside. If was unclear where to sleep, but luckily there were room enough for everyone. At Nihn Binh we had to get into another bus. But we still came half an hour early, so that was nice.
Phong Nha to Hanoi, Bus VIP 32 Sleeper, King Express Bus, Jan 23, 2026
