PC
Philip CWanted to arrive at 17:10 but arrived at 20:00 pm. Was informed beforehand that bus was late which was good but unfortunate to miss the evening in Hanoi.
Phong Nha to Hanoi, Bus VIP 20, TP Booking (TP Booking), Apr 30, 2025
A
Ayeisha Prepare to be arriving at 6am instead of 9:30am , and one toilet stop in that time , ...oh and to be dropped in the middle of nowhere ,
Luckily we and a gentleman decided to say something and the bus company paid for a taxi to the right location...
i
Phong Nha to Hanoi, Bus VIP 22, Sapa Discovery Travel, Apr 23, 2025
LR
Lucy REverything was good (Phong Nha—> Hanoi, VIP20). They were a little late and also didn’t drop us at the right place in Hanoi, it was a bit further outside of the city instead of outside the old town. Otherwise the trip was comfortable
Phong Nha to Hanoi, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 31, 2025
JH
Joshua HThis was a time efficient service, however don’t expect to get much sleep. The seats are uncomfortable and quite small length wise. Not sure how someone taller would fare.
Phong Nha to Hanoi, Bus VIP Sleeper 33 , Grouptour (Công ty du lịch quốc tế Grouptour), Jul 27, 2024
HB
Helena BNot as nice as in the photos but comfortable enough. The guy at the office was nice but the ones in the bus were so rude and aggressive. They kept yelling at customers and speaking with a very hostile tone. One of them asked me to go to the back yelling. The other one saying I should go to the beginning also yelling at me so rudely. Honestly it's not as hard trying to be a bit nice. I also felt so unsafe with the driving and they didn't wake me up when we arrived to Hanoi but they threw my bags to the floor (also aggressively). I could have missed the stop and my bags
Phong Nha to Hanoi, Bus VIP 20, TP Booking (TP Booking), Apr 15, 2024
KW
Karen WThe bus was waiting on time at 9:15 pm at the Central Backpackers Hostel except that the company was Queen Cafe and we didn’t realize we should board until about 10:00 pm when we got a WhatsApp message from TechBus (because I asked) telling us to board. The driver did have our names on a printed list. Bus ride was smooth and quiet, seats comfortable. No curtain partitions or USB ports, but we were sleeping so didn’t mind. Bus had a bathroom, too, which was convenient even though not the cleanest. Arrived in Hanoi an hour late which is not bad. Drop off point was not exactly where our TechBus ticket said, but we were able to get a public bus to go to our lodging easily.
Phong Nha to Hanoi, Bus Sleeper 40, Techbus VN JSC (Techbus Vietnam Joint stock company), Feb 19, 2024
RH
Rosan HThe vehicle came not on time. The seats were comfortabel but you cannot fully lay down so my neck hurted. The driver woke everybody up several times to ask where they need to go. It was a night bus so everybody got anoyed because they want to sleep. They don’t communicate with you, only shouting. There were no beds left, so a local men had to lay into the middle to sleep. Horrible!
Phong Nha to Hanoi, Bus VIP Sleeper 34, Techbus VN JSC (Techbus Vietnam Joint stock company), Nov 23, 2023
MR
Maikel RWe where declined at the limousine bus we payed for, we showed our ticket which clearly mentioned limousine class but they told us we where not on the list and had to wait for the next bus of Queen open bus. Then when this bus arrived at 22:00 while our bus should be there at 21:00 it was a normal sleeper bus where we were on the list. At this point we where very confused. We showed our ticket to this bus driver. Later while driving they asked us if we wanted to switch to the other which we clearly wanted because we felt bad about the situation. They called the other bus and at the next bus stop they switched us with the limousine bus.
We also wanted to make use of the free transfer to the hotel in old town Hanoi, which was offered by the operator, we requested this in advance and got a reply that it was sorted and that we would be brought to our hotel. When we arrived at Hanoi the bus driver yelled that it was the last stop and that everyone must leave the bus.
Overall this was very stressful.
The support from 12go was great, we immediately created a support case at 12go, they contacted Queen open bus and the day after they refunded the difference in between the two bus classes to compensate for the bad experience. Thank you 12go.
Phong Nha to Hanoi, Bus Limousine, Queen Cafe Bus (Queen Cafe Bus), Oct 14, 2023
OP
Orit P9 hours instead of 7 as was promised
Phong Nha to Hanoi, Bus VIP Sleeper 33 , Grouptour (Công ty du lịch quốc tế Grouptour), Jun 1, 2023
NA
Nicholas AThe bus itself was great, as advertised. However, we didn’t get to Hanoi until 6:30am, two hours later than we were supposed to with no traffic at all slowing down our trip. This seems to be a running theme with companies advertising transfer times that are extremely inaccurate.
Phong Nha to Hanoi, Bus VIP Sleeper 33 , Grouptour (Công ty du lịch quốc tế Grouptour), Mar 19, 2023
