BP
Bülent PBus departured late, no Information was available at the bus terminal, no customer service available, and poor support from 12go. I had the feeling that 12go responsibility ends with sending the pdf voucher. Not sure whether I will use this platform again.
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Aug 19, 2025
LC
Luciano CVery professional driver, great simpaty and education.
Penang New Asian Travel to TBS Kuala Lumpur, taxi Standard 3pax, Daytrip private transfer with English speaking driver, Aug 19, 2025
MG
Markus GFamiliy trip from Georgetown to Kuala Lumpur, Hotel pick up and drop off, 5 People incl. luggage - perfectly organized, good communication upfront, excellent driver, safe and comfortable trip … thank you for this easy and perfect experience
Penang New Asian Travel to TBS Kuala Lumpur, taxi Minivan 7pax, Daytrip private transfer with English speaking driver, Aug 4, 2025
DP
David PIt was quite confusing all the information we received
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Aug 3, 2025
AU
Antonia UThe Busdrive itself was decent, just the starting point was changed without letting us know. We had to get to a completely different side of Penang to start the Bus, which made the ride quite uncomfortable from the beginning on.
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Super Nice Express, Aug 1, 2025
LM
Linda MThe bus terminal was changed at short notice. Instead of walking, we had to pay for a taxi. When we arrived at the bus terminal, we were directed to the bus. So we got on. Then we were told, no, this is the wrong bus. You have to depart from another terminal—or that our bus would come later.
We explained that the terminal had been changed, but the departure time had not. At that point, we were kicked off the bus. They told us we had to take a different one. So we were left standing on the street.
After a long and exhausting discussion, they finally let us back on the bus—but only because we really didn’t back down. The staff were very unfriendly.
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Jul 30, 2025
BP
Benjamin PI would like to actually raise and issue and wonder if you will refund for my flight ticket because as theb
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Jul 26, 2025
LM
Lotta MWaited 1,5 hours for other passengers. Broken seats. Broken charging ports.
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Jul 22, 2025
AJ
Anisha JSelected the departure from komtar then 1 hour before was messaged to say the bus will go from sungai nibong 30 mins away had to rush and pay for a taxi
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Jul 21, 2025
JM
Jessica MVery unorganised. Told us to get there 2 hours early even though the bus was almost 2 hours late. Kept changing pick up location Morning of
Penang New Asian Travel to TBS Kuala Lumpur, Bus VIP, Billion Stars Express, Jul 15, 2025