FA
Fabio AThe Taxi and driver to the Van was great the rest horrible.
There is literally no road so it's driving throug the dirt.
Then I guess they overbook the Vans/Minibuses to make more money. This ends up that you get squeezed between other people, you have to put your feets on backpacks or have one in your neck so your head gets pushed from behind. They even put extra stools to get more people in. And all that for a price higher than the train.
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Nov 24, 2025
EE
Eve EThe disorganisation at the station was down to the fact - they do not accept 12go tickets unless they are converted to another QR code from a different app or are printed - this is not made clear on 12gos part. I had to buy a second ticket at the station because of all this confusion.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Nov 24, 2025
W
Woraset I booked a First Class ticket, but you gave me a Second Class ticket.
And even worse — the QR code you issued did not work. The staff at the station said the ticket couldn’t be issued from your voucher at all.
I had to shout for help at the station and deal with a huge mess because of 12Go’s mistake. The station staff took photos of my passport and your voucher and even advised me to file a police report.
How are you going to take responsibility for this?
Your system failed, your ticket type was wrong, and the QR code was invalid. I need a clear explanation and a solution immediately — not more generic replies.
Luang Prabang to Vang Vieng, Train First Class Seat, Laos Railway by Family Service, Nov 23, 2025
MD
Matthew D2 stars provided because ultimately I did get my train ticket, but really the experience was 1 star. I only managed to work out how to get the ticket from reading other reviews. I booked the tickets with 12Go 3 days in advance of travel but did not receive any kind of confirmation until 8pm the night before travelling (at 12.50). This meant there were many days of confusion and multiple emails to 12Go which only yielded generic email replies. I opted to travel to the station with the hope of get my ticket there. As with other reviews I spoke with a group of local ladies in the corner of the ticket office and did not join the official ticket queue. The ladies were helpful and told me to wait until 12pm. I then saw the ladies waiting at a ticket window for it to open, at 11.50 many many tickets were purchased by the ladies and by some miracle I did get my tickets from them as promised. The whole ticketing system of LCR is clearly under a scam with those within the ticketing office part of it too. I say this because on the official LCR booking app the tickets were sold out immediately when the tickets sales went live at 6.30am 3 days prior to travel date. Overall this experience was extremely stressful and confusing and I would not like to repeat it. If you are reading this as a prospective purchaser then please be forewarned!
Luang Prabang to Vang Vieng, Train First Class Seat, Laos Railway by Family Service, Nov 20, 2025
N
Nadine Bus was overfilled with people, we had a delay of about 4h. Breaks were not well communicated. In advance there was a wrong communication that our train was cancelled although we booked a van.
Luang Prabang to Vang Vieng, Van Minivan, Laos Group Tour, Nov 20, 2025
LS
Lara SStreets are horrible (we had 3.5h longer than expected)
Luang Prabang to Vang Vieng, Van Minivan, Luang Prabang Holiday Travel, Nov 20, 2025
EM
Eimear MWe waited at office for pickup for 20 minutes, then spent over an hour picking uo from all around the city, only to circle back past our pickup point twice again.
Luang Prabang to Vang Vieng, Van Minivan, Luang Prabang Holiday Travel, Nov 19, 2025
SG
Sille GIt was the most bumpy ride I’ve ever had. We sat in a crowded van—more than allowed. The trip took 9 hours instead of 5, and it was my impression that it couldn't be done faster than 7 hours, so 5 is very misleading.
Luang Prabang to Vang Vieng, Van Minivan, Laos Luxury Travel, Nov 14, 2025
SH
Sahure HAbsolutely shocking experience.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Nov 13, 2025
A
Alexandre No room for our lugadges
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Nov 10, 2025