PK
Pallabi KDid not communicate, did not show up. I want a refund. I had to spend extra money to make this trip.
Luang Prabang to Vang Vieng, Van Van, Luang Prabang Travel, Oct 19, 2025
JC
Jerome CHorrible horrible horrible...
Last minute changes, mistakes, received wrong tickets, wrong names, wrong dates (1 month ago...)
Doing so many mistakes for 2 train tickets could be a joke if it was not destroying my 9y daughter holiday I'm travelling with...
At the end we never got any tickets and had to buy it again ourselves at the train station (8 times cheaper than what we paid!)
Since I asked for a refund I didn't get a single reply of course...
I cannot imagine how service could be worse than that ..
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Oct 19, 2025
NM
Niran MBooked first class . Got second class. Got ticket after 36 hours after emailing again and again. Poor will never use your service again. First and last time.
Luang Prabang to Vang Vieng, Train First Class, Laos Group Tour, Oct 17, 2025
JC
Jack CCharged for first class, sat in second class
Luang Prabang to Vang Vieng, Train First Class Seat, Laos Railway by Family Service, Oct 17, 2025
SS
Shalin SVery helpful in rebooking and communicating after train was canceled
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Oct 16, 2025
PR
Pascale RI wanted to book the last train, but it was full. I booked an earlier one. I was contacted by 12GO through WhatsApp and informed the train was full and that I had to pay en extra 85 Baht to take the later train!!!
Luang Prabang to Vang Vieng, Train #D83 Hard Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 6, 2025
LP
Lynette PEverything went to plan which is what you want when you’re travelling. 12Go laid out easy steps to follow.
Luang Prabang to Vang Vieng, Train #K11 Hard Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 5, 2025
D
Debora I would like to sincerely thank the team for their professionalism, kindness, and promptness in resolving my train ticket issue, even though the cancellation was on my side. The quality of service and efficiency demonstrated truly deserve to be highlighted.
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Oct 3, 2025
SM
Stefanie MEverything was great, except that there was no information in advance that there was a security check, where certain things aren't allowed to be taken on the train. If I had known that the blade of my swiss army knife was too big, I would have left it in Luang Prabang, where I'm going to return anyway. But had to give it in at the checkin, which was really annoying, as it was very dear to me.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Sep 22, 2025
RW
Rodney WWe were told pick up was 1 o'clock. No one arrived till 130. I rang the agent and didn't get a response from her disappointing and stressful.
Luang Prabang to Vang Vieng, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Sep 20, 2025