VB
Vanessa BI received the tickets at 20:00 the night before my train that was at 12:50. It was more than 24h after I did my paiement. Still happy I got a ticket
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Oct 24, 2025
DD
Dolores DThe journey was completely unprofessional. We left the hotel at 10:20 a.m. and arrived at the bus station at 10:30 a.m. The minivan was supposed to leave at 11:00 a.m. but didn't leave until 1:00 p.m., with the driver explaining that "the van wasn't full and we had to wait." The people in the minivan had been there since 11:30 a.m., so there was no justification for the 1.5-hour wait. Add to that the driver's 20-minute dinner break (because it was already 5:00 p.m. since we left late), and we ended up arriving at our hotel at 7:30 p.m. instead of 4:00 p.m.
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Oct 23, 2025
ER
Erich RThe
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Oct 20, 2025
RS
Rebecca SIt was so comfortable and easy going
Luang Prabang to Vang Vieng, Train #C85 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 20, 2025
SS
Shalin SVery helpful in rebooking and communicating after train was canceled
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Oct 16, 2025
PR
Pascale RI wanted to book the last train, but it was full. I booked an earlier one. I was contacted by 12GO through WhatsApp and informed the train was full and that I had to pay en extra 85 Baht to take the later train!!!
Luang Prabang to Vang Vieng, Train #D83 Hard Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 6, 2025
LP
Lynette PEverything went to plan which is what you want when you’re travelling. 12Go laid out easy steps to follow.
Luang Prabang to Vang Vieng, Train #K11 Hard Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 5, 2025
D
Debora I would like to sincerely thank the team for their professionalism, kindness, and promptness in resolving my train ticket issue, even though the cancellation was on my side. The quality of service and efficiency demonstrated truly deserve to be highlighted.
Luang Prabang to Vang Vieng, Train Second Class, Laos Group Tour, Oct 3, 2025
SM
Stefanie MEverything was great, except that there was no information in advance that there was a security check, where certain things aren't allowed to be taken on the train. If I had known that the blade of my swiss army knife was too big, I would have left it in Luang Prabang, where I'm going to return anyway. But had to give it in at the checkin, which was really annoying, as it was very dear to me.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Sep 22, 2025
RW
Rodney WWe were told pick up was 1 o'clock. No one arrived till 130. I rang the agent and didn't get a response from her disappointing and stressful.
Luang Prabang to Vang Vieng, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Sep 20, 2025