DS
David SI was given the wrong instructions regarding transport. My transport to the station never arrived. I missed the train. I had to purchase another taxi and train ticket. And worst of all, when I requested a refund and compensation, 12Go wrote back and denied that. Then they sent me clear and real instructions, which I never saw earlier. A TOTAL miscommunication from the subcontractor. I want my refund.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Sep 26, 2025
SM
Stefanie MEverything was great, except that there was no information in advance that there was a security check, where certain things aren't allowed to be taken on the train. If I had known that the blade of my swiss army knife was too big, I would have left it in Luang Prabang, where I'm going to return anyway. But had to give it in at the checkin, which was really annoying, as it was very dear to me.
Luang Prabang to Vang Vieng, Train Second Class Seat, Laos Railway by Family Service, Sep 22, 2025
RW
Rodney WWe were told pick up was 1 o'clock. No one arrived till 130. I rang the agent and didn't get a response from her disappointing and stressful.
Luang Prabang to Vang Vieng, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Sep 20, 2025
RR
Roy RVery good, also transport arranged. Even when train shedule changed, new tickets promt available
Luang Prabang to Vang Vieng, Train First Class, Laos Group Tour, Aug 13, 2025
RO
Rita O10 seats for 11 persons..
No aircon in the van, my daughter almost got sick
No info about trains or where to go once arrived at the station
Luang Prabang to Vang Vieng, Train #C91 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Aug 5, 2025
RC
Romane CThey were honestly great, very communicative & responsive. They were also punctual which is always appreciated. One of the best operators so far
Luang Prabang to Vang Vieng, Van Van, RG Adventure (RG Adventure), Aug 1, 2025
TL
Tiina LThe train was 2 hours late.
Luang Prabang to Vang Vieng, Train #D887 Second Class Seat, Laos Railway by RG Adventure (RG Adventure ), Jun 28, 2025
M
Molly thought we got in the taxi allocated for us, turns out it was someone impersonating ours so despite it being included in the package we still had to pay. When we arrived, had to wait 30+ minutes for someone to arrive with our tickets, very unhelpful staff! But once we were on the train itself we were fine!
Luang Prabang to Vang Vieng, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jun 28, 2025
LL
Luke L70% of the bus staff were unbelievably rude to the 4 tourists (including us) and were kind to all the locals. They were treating us like dirt, put us at the very back of the bus and made us have two people in a single bed, when they didn’t do the same to any of the local travellers. The departure time was delayed for 40 minutes and when we got to the Vietnamese border, where we were supposed to sleep, they turned the bus and aircon off so it became a sauna and was very difficult to sleep. The staff, on top of being rude to us tourists, didn’t give us any information as to what was going on, they’d just shake their head in disgust and wave us away like we’re pests when we asked. I’d suggest the staff to sort out their attitudes towards tourists or get another job where they don’t have to be around us.
Luang Prabang to Vang Vieng, Train #C83 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jun 7, 2025
RD
Rory DGot us there smoothly, but we were 1.5 hours early for the train so I feel like we didn’t need to get picked up that early
Luang Prabang to Vang Vieng, Train #D887 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Jun 5, 2025