ST
Sean TBus journey would have been excellent, if not for the staff behaviour.
Either the driver or colleague shouted rudely at me in Malay (which i do not understand), like I was a lowly army recruit all because i stood up for a bit while the bus is moving.
Had no clue why another staff spent nearly 5 minutes discussing and nearly asked another customer to leave the bus, all because the customer's shoes weren't clean
Honestly i don't remember coming across any clear rules and regulations banning customers from boarding a bus due to dirty footwear
This operator could have been perfect but the staff in general, need serious customer service training
Kuala Lumpur to Johor Bahru, Bus VIP, Billion Stars Express, May 16, 2026
HM
H MOn time
Clean bus
Perfect
Kuala Lumpur to Johor Bahru, Bus Express, Mayang Sari, Feb 6, 2026
JS
Joseph SThe coach in itself was fairly comfortable, and the online tickets purchase was easy.
However our 1030 coach did not show up at the station until 1215… and we only departed kl 2 hours later than scheduled. And there was simply zero communication as to reason for the delay etc. Even terminal station staff were unable to contact the coach company meridian travels. Neither could I get through any of the phone numbers listed online nor on the tickets to try and get an update. And when the coach did finally turn up it came to a different platform alltogether. It was so inconvenient to lug our bags across in a hurry.
The station staff and driver were ok but the massive 2 hours delay and zero communication from both 12go and the bus operator meridian travels compels us to give this company unfortunately just a poor 2 star rating.
Kuala Lumpur to Johor Bahru, Bus Executive 1X2, Meridian Holidays Express, Jan 13, 2026
PP
Priscilla PVehicle: Very comfortable for its price. Have charger port, spacious seat and leg room, Air-cond, CCTV, clean
On time: Understandably because of some crowd and traffic issues at TBS we boarded 20mins late, but the bus driver and operator make up for it by making sure the boarding is fast and smooth!
Operator Service: Excellent! We make few stops for toilet and some parents asking for a stop for their toddler toilet break. And everything was smoothly done, no passenger left behind and we had enough time for the break. We reach our destination almost on time despite departing bit late, and the operators still assist passengers to take out our luggage.
12Go's Support: At the beginning i have difficulty to navigate the apps finding the helpline, after that, helpline was smooth and prompt
PDF vouchers: Super helpful
Kuala Lumpur to Johor Bahru, Bus Express, Causeway Link Express, Jan 4, 2026
D
Dylan Easy to book, would be nice if they gave you a gate on the online ticket.
Kuala Lumpur to Johor Bahru, Bus Express, Mayang Sari, Dec 9, 2025
ED
Eliyati Don time, bus is clean
Kuala Lumpur to Johor Bahru, Bus Express, Mayang Sari, Jul 1, 2025
DW
Dalove WWe left 10 minutes early from TBS Kuala Lumpur because all passengers were boarded be ready to go. The bus we comfortable, it was an older bus but still good.
The only issue was the bus driver smoking cigarettes while driving the bus. Just cracking the window. I thought that was disrespectful to the passengers. Not everyone wants to smell cigarettes or breathe it in their lungs. He later got into a problem with another driver on the route and begin blocking both lanes with the bus so the driver could not pass. Playing dangerous games with passengers live because of your pride is not cool.
We made a 30 minute stop for food as toilet half way through. Then another 10 minute stop about 30 minutes before we arrived at Larkin.
Kuala Lumpur to Johor Bahru, Bus VIP, Billion Stars Express, Feb 2, 2025
RB
Ruben BI was a little bit scared because of the stated time the trip should take but the bus arrived 3 hours early!!!! (Bus from Kuala Lumpur to Johor Bahru)
They should change the stated time, besides that the trip is very easy and comfortable.
Kuala Lumpur to Johor Bahru, Bus Express, Mayang Sari, Sep 9, 2024
AD
Antonio DRude driver that ruined all the trip.
Kuala Lumpur to Johor Bahru, Bus Express, Yellow Star Express, Aug 6, 2024
BU
Bashir UI most satisfied and want to serve you for more better
Kuala Lumpur to Johor Bahru, Bus VIP, Billion Stars Express, Apr 23, 2024
