Kuala Lumpur to Hat Yai

The bus departed 1 hour and 40 minutes late, causing me to miss my connecting bus, which operates only once a day. The total cost incurred as a direct result of your delay was THB 6,890.

The bus itself was nice, comfortable, and spacious. Unfortunately, the service completely overshadowed that. The whole trip was incredibly uncomfortable. I haven’t felt that much like an outsider in a long time. Throughout the journey, the bus driver and another staff member repeatedly singled me out. They kept asking only me, despite there being other foreign passengers, whether I had a medical card and other documentation to enter Thailand. When we arrived at the border for immigration, they instructed only me to take all of my belongings with me, as if they expected me to be denied entry or detained. Since no one else was bringing their luggage, I left mine on the bus because no one else was taking theirs. After I finished at immigration and came back outside, the bus was already pulling away. I had to run after it, and when I got back on, I asked if they were really going to leave without me. They simply said yes. There were fewer than 10 passengers on the bus, so it’s not as though I was easy to overlook. To make matters worse, all of my belongings had been moved from my seat to the front of the bus, as if they expected I wouldn’t be returning. Finally, when we reached Hat Yai, they made me get off about 10 minutes before the destination printed on my ticket, which was the stop I had paid for. The only positive thing I can say is that I made it back safely. Honestly, I almost didn’t. If I hadn’t noticed the bus pulling away and run after it, I could have been stranded at the border through no fault of my own. I’ve lived in Thailand for quite a while and regularly travel throughout the region. I’ve never been made to feel so singled out or treated so differently because I was a foreigner. The entire experience was stressful, uncomfortable, and unprofessional.

The best Bus I drove with in Asia. I sat at the front so I had more than enough space. Sadly my travel buddy didn't get a visa for Thailand on time so I did this trip alone and he came the next day. The responsible persons(driver and others) asked me why I'm alone. So they were prepared and they cared. The driver drove carefully but fast so I enjoyed driving bus. The only little annoying thing was the music of the driver. Sitting directly behind him I heard it all and sleeping was just possible with headphones. Nevertheless the best drive I had.

I really like their services. Like they offer wifi water and blanket

It’s delayed 45 min buut the bus was soo comfy. I never seen a bus which has a this size of distance with front seat. And there is 2 mechanism that you can set for your legs. I could go 20 hours like that

We just forgot very important stuff (Passport and so on) in the bus, and because of the great work from the Company we had it back 2 hours later

More than 2 hours to late. Nice Bus.

The staff were friendly and the bus was modern, clean, and very comfortable. Would recommend and will use again if we ever find the need to.

Our driver was very helpful in filling out our paperwork for entering Thailand. The only unpleasant thing was that the driver was smoking on the bus.

The bus was late, we were sipposed to leave at 10pm but the bus arrived at TBS at 12 ! ang Gate17 is small n very crowded. The seat No 2 is hard, no more cushion n uncomfortable for a long journey.. The drivers are good . The bus is clean and pleasant.