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Parisa PFirst of all, we provided all of our contact details, including our email address and phone number, so that we could be contacted in any situation.
We were informed by email that the pickup time would be at 11:00 o’clock. In order to be punctual, we even checked out 20 minutes earlier than necessary. However, we ended up waiting for more than one hour, and we were finally picked up at 11:55. What made the situation even worse was that nobody informed us about the delay or the new pickup time.
The driver was also very unfriendly and seemed angry. During my entire trip in Thailand, this was the first time someone behaved so badly toward us. I don’t know maybe he was upset because of the poor coordination.
In addition, we had been told that we would arrive at our hotel at 14:40, but we only reached our destination at 15:50.
While we were waiting, I called the phone number provided in the PDF several times. Each time, I was only told, “Don’t worry, they are on the way and will pick you up soon,” but nobody could give us any precise or reliable information about the actual pickup time.
Koh Lanta to Ao Nang, Van Shared Minibus, Good Luck Lanta Tour (Good Luck Lanta Tour), May 12, 2026
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Akiko FThe driver was gentle and kind.
Koh Lanta to Ao Nang, taxi SUV 4pax, Koh Lanta Sea Tour (เกาะลันตา ซี ทัวร์), May 5, 2026
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Nichola SExcellent service from all your representatives at ko lanta pier. Helped with checkin, helped with luggage and helped in and out the boat. Whoever was the captain of our speedboat in the day was amazing at handling the boat. Thank you for your smooth and professional connections to the other islands
Koh Lanta to Ao Nang, Ferry Speedboat, Bundhaya Speed Boat (Bundhaya Speed Boat), Apr 28, 2026
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Karim Faut and comfortable
Koh Lanta to Ao Nang, Ferry Aonang Princess Ferry, Ao Nang Travel And Tour (บริษัท อ่าวนาง แทรเวล แอนด์ ทัวร์ จำกัด), Apr 14, 2026
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Stephanie Super organization from hotel pick up in Lanta to arrival in Aonang! On time, boat in very good condition, efficient staff.
Koh Lanta to Ao Nang, Van Van + Speedboat, Bundhaya Speed Boat (Bundhaya Speed Boat), Apr 11, 2026
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Carolin TThe bus was so packed and no AC.
Koh Lanta to Ao Nang, Van Shared Minibus, Good Luck Lanta Tour (Good Luck Lanta Tour), Apr 2, 2026
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Sander NVan change in Krabi that we had no info about. Not very friendly employees. Not enough room in van.
Koh Lanta to Ao Nang, Van Van + Van, Jijie Tour and Travel (จีจี้ ทัวร์ แอนด์ ทราเวล), Mar 21, 2026
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Diana LWas little bit confusing what boat is for us and super crowded. And we departed with delay
Koh Lanta to Ao Nang, Ferry Aonang Princess Ferry, Ao Nang Travel And Tour (บริษัท อ่าวนาง แทรเวล แอนด์ ทัวร์ จำกัด), Mar 21, 2026
EF
Elisabeth FVery convenient and friendly driver
Koh Lanta to Ao Nang, taxi SUV 4pax, Koh Lanta Sea Tour (เกาะลันตา ซี ทัวร์), Mar 21, 2026
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Beth COrganised and efficient. So glad we found 12Go on our Asia trip.
Koh Lanta to Ao Nang, Ferry Aonang Princess Ferry, Ao Nang Travel And Tour (บริษัท อ่าวนาง แทรเวล แอนด์ ทัวร์ จำกัด), Mar 21, 2026