AV
Anna VThe problem was that our pickup point according to the ticket was Banpu hotel. However, we noticed later on the website that there were only few possible pick up point and our hotel wasn’t one of them. We tried to get in touch with the operator for multiple times between 10am and 16 pm. Each time we called, we’re told they’ll call us back in a few minutes, but we never receive a follow-up, and they hang up on us. Last time we called the lady from operator’s customer support just said “ I’m busy” and hang up, since then they picking up. We spent all day in stress, not knowing where we would be picked up on the day of the trip. 12go costumer support was not helpful either suggesting us to go to the pier ourselves. The pier was really far way from our place that is why we booked an option with a hotel transfer. The second help request to 12go never got a response. wish we’d just booked our trip on site - it would’ve saved us all this stress on our last day
Koh Chang to Koh Kood, Ferry Taxi + Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Feb 21, 2026
Ö
Öz. very uncomplicated
Koh Chang to Koh Kood, Ferry Taxi + Catamaran + Taxi, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Feb 17, 2026
KD
Klaus Deverything fine.
Koh Chang to Koh Kood, Ferry Taxi + Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Feb 12, 2026
BC
Bruno CThe driver from Ao Salad to my Hotel didn't know where my Hotel is.
He is passing two Times away so i walked by feet.
Koh Chang to Koh Kood, Ferry Taxi + Catamaran + Taxi, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Feb 9, 2026
R
Rebecca I’m always impressed with how easy this whole process is - from the tickets to the transfers - despite the language barrier (I only speak English) and the choice of destinations. Highly recommend
Koh Chang to Koh Kood, Ferry Taxi + Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Feb 7, 2026
JP
Josef PEverything was OK, only We didn’t understand well that we have the first transport from the hotel on Koh Chang included. Please express this next time better in the voucher.
Koh Chang to Koh Kood, Ferry Catamaran + Van, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Feb 4, 2026
MU
Melanie UWe startet punctual at 1 pm with the boat. In our booking confirmation was written that we will arrive at 2 pm. Unfortunately we arrived at 3 pm at the Pier. I dont know why, the wheater was fine. As they offer the tour regualary they should know that 2 pm is not possible.
Koh Chang to Koh Kood, Ferry Taxi + Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Jan 30, 2026
TP
Torsten PPerfect Organisation - from pickup to drop off - everything was perfect
Koh Chang to Koh Kood, Ferry Taxi + Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Jan 22, 2026
Y
Yuliyana Very well organized. We were picked up from the hotel , transferred to the ferry and to the next hotel. No delays or unnecessary waiting.
Koh Chang to Koh Kood, Ferry Taxi + Catamaran + Taxi, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Jan 15, 2026
K
Kyan Very well organized
Koh Chang to Koh Kood, Ferry Taxi + Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Dec 19, 2025