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Augustin LHello,
I booked this reservation two days ago, from Khao Sok to Ao Nang for 6 people. When I booked the tickets, 12Go asked me to fill in my hostels adress in Khao Sok and Ao Nang so I did it. When I got the PDF ticket the pick-up point was « Khao Sok Transfer ». In my head it wasn’t clear so I tried to call the hotline two times and no one answered as you can see on the following screen. On the website, when I checked again the tickets, there was a link attached to the pick up point « Khao Sok Transfer », I clicked on it and it sent us to the bus station. So I assumed the pick up was at the bus station since it was written on the PDF and since the link was sending us there. We took a taxi at 7h30from our hostel to go to the station, we paid it 600 hundred baths. When we arrived at the station, the girl at the office told me the bus was coming here. I waited almost two hours and finally got a phone call from the bus driver of our bus, telling me he went to our hostel to pick us up. What is that ? Firstly, nothing was clear at the beginning so that’s why I tried to call the hotline, without any response, I tried to have assistance by chatbot and I could only talk with a robot that didn’t help at all. I assumed the pick up was at the bus station AS IT WAS WRITTEN ON THE TICKET and the next morning the bus driver comes to our hostel ? That’s an absolute disgrace. I am really upset and unhappy about this situation and I want a refund of what I paid right now.
Thanks
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Jan 7, 2026
IK
Igor KReally bad communication. I called the operator in the morning before to ask about the pickup location, she told me she would call back. That never happened. I called again the evening before the trip. She said she can’t help and dropped the call.
The driver called me the next morning almost two hours after the departure time.
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Jan 6, 2026
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Arianna LExcellent service. We booked the van from Khao Sok to Krabi. There was AC, comfortable seats and we stopped for toilet. The driver was so nice.
Keep in mind that it's a van that picks up every one in different locations, so there will be delays (1 hour and more).......there is a number to call in case you need assistance but no one picked up, so we weren't sure about the time of arrival until it arrived....and you don't have enough space if you have big suitcases. We travelled with the backpack so no issues.
So, good service but I would improve the customer service.
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Jan 5, 2026
MJ
Maria JHe was friendly and help full, always with smile!
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Jan 3, 2026
RG
Rachel GA shared mini van with others to the area. Picked up within the time stated. Driver helpful.
No concerns booking for a simple transfer from Koh Sok to Krabi hotel transfer. Thank you. Khob Khun Ka.
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Dec 10, 2025
JP
Jean PArrival more than 1 hour after normal time
No communication with driver who was not sympathic at all !
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Dec 9, 2025
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Neta BThe driver was very kind
Khao Sok to Ao Nang, Van Van, Future Travel and Service (Future Travel and Service), Dec 7, 2025
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Leonie PDriver dropped us off somewhere near a Mc Donalds but we wanted to be dropped off at the night market.
Khao Sok to Ao Nang, Van Van, Krabi Transport and Travel (Krabi Transport and Travel), Nov 29, 2025
PE
Pia EReally good experience! Clean car, everything went smoothly and the driver talked to us with a translater app. Very good experience we even had a toilet stop on the 3h drive.
Khao Sok to Ao Nang, Van Van, Krabi Transport and Travel (Krabi Transport and Travel), Nov 25, 2025
CT
Cecil TThe way the driver drove was not that nice, much braking and speeding. He was very friendly and delivered us on time so thats good.
Khao Sok to Ao Nang, Van Van, Krabi Transport and Travel (Krabi Transport and Travel), Nov 24, 2025