NC
Nigel CDriver agreed to rental and then refused to do the trip. I am yet to be refunded the cost
Kandy to Nuwara Eliya, taxi Standard 2pax, Magical Sri Lanka, Feb 7, 2026
MK
Maiko KThey were supposed to pick us up at 7:00 a.m., but the car didn’t arrive until 7:30. I was extremely thirsty and really needed to use the restroom. After that, we were taken to a tea factory and ended up spending 30 minutes there.
I was supposed to arrive at 10:40, but instead we were dropped off in front of the Nuwara Eliya post office and told it would be a 30-minute break. I couldn’t take it anymore, so I walked to my hotel carrying my heavy luggage...
Kandy to Nuwara Eliya, Van Scenic Minivan, Magical Sri Lanka, Jan 24, 2026
DW
Debbie WPick up was from the hotel I was staying in which was really convenient.
Driver was friendly and efficient, safe and alert.
Kandy to Nuwara Eliya, Van Scenic Minivan, Magical Sri Lanka, Jan 7, 2026
MP
Markus PIt was not close to be on time. Mentioned pick up time in Kandy was the same for all guests. So some of them had to wait for almost an hour.
Arrival time was late too, almost 2 hours.
Kandy to Nuwara Eliya, Van Scenic Minivan, Magical Sri Lanka, Dec 29, 2025
EH
Erich Hdriver was very helpful the way, driving slow and very good , pick up on time. nice experience
Kandy to Nuwara Eliya, taxi Standard 2pax, Magical Sri Lanka, Nov 16, 2025
LA
Lucy AA fantastic experience, beautiful scenery, comfortable seating & clean toilets. The departure time was a little later than stated but didn’t cause us any issues, we’d do it again regardless. Very easy to navigate the train stations & find our reserved seats. The train staff let you know when great photo ops are coming so you don’t miss anything. Would highly recommend!
Kandy to Nuwara Eliya, Train #11127 Second Class Reserved Seats, Sri Lanka Railway, Nov 13, 2025
S
Shan The allocated seating is very confusing, as you don't get to sit together always. Unless the higher number is even, you're sitting in front/behind each other!
People queue to hang out the train, so if you want that, prepare to queue. The tea & snacks are reasonably priced & good. Views are phenomenal & you pass through some really quaint places.
Kandy to Nuwara Eliya, Train #11127 Second Class Reserved Seats, Sri Lanka Railway, Nov 6, 2025
JL
Jyoti LThe booking experience was great. The train service was also good. The cleanliness of the train, comfortable seating and not to mention the consideration to rotate the seats in the dirwction of the train so that passengers don't motion sickness. Just that the train was late, but everything else wa great. We also didn't need to print the tickets. The station masters were helpful in providing information and so were the announcements.
Kandy to Nuwara Eliya, Train #1015 First Class Seat, Sri Lanka Railway, Nov 6, 2025
B
Bianca At Kandy train station, questions about the train's departure (platform, exchanging the digital ticket for a physical one) were answered. We were told that the QR code on the digital ticket was sufficient. We sat in second class, and it was incredibly comfortable. Comfortable seats, fans (although these weren't really needed with the open windows), footrests, and fold-down tables. The train departed on time. During the journey, it was possible to order drinks and snacks. The train arrived at its destination station (Nanu Oya) with only a few minutes' delay. Notice: Seat assignments were not selectable during booking, so it's possible that passengers might not be seated together. However, we were able to reach an agreement with other passengers who were in the same situation.
Kandy to Nuwara Eliya, Train #11141 Second Class Reserved Seats, Sri Lanka Railway, Nov 3, 2025
RB
Riccardo BSuper drive in the Firstclass with A/C.
Kandy to Nuwara Eliya, Train #1005 1st Class Seat, Sri Lanka Railways, Oct 13, 2025