VC
Vaiva CThe worst experience ever. Had a transfer from Kandy to Ella, anticipated duration 5h. After 3 hours of drive a car broke down. Driver told me it will take 15min to fix a problem, a guy from the agency texted me as well and said 20min. I told a driver I am going for a walk nearby until he finds a solution, in a meanwhile agency texted me few times, said that it is a battery problem etc. After 3 hours without getting a clear answer what is going on, I texted a driver (he did not reply) and came back to the car location. A driver was not there, also, he did not texted me prior leaving. My belongings (huge backpack) were left in a car (they said it will take 15-20min, this is why I took only small backpack with me). Contacted agency again - got a reply that driver will be there in 10 min (he came back in 25min). I was furious at that moment. When he came back he was just giggling due to situation and how long it takes. Not funny at fcking all. In total it took 4 hours to fix a problem. When we started to move towards Ella, within 1 hour a driver stopped like 5 times to let a car to rest because a motor was too hot and could not work properly. After that 1 hour a car broke down again. At that moment I took my belongings, left, and booked an uber to Ella. In total my trip took 8 hours. Driver did not communicate at all, just giggling. Also, funny enough, HE DIDN'T KNOW THE ROUTE TO FINAL DESTINATION!!! He stopped multiple times to ask locals which way takes to Ella, can you imagine? No navigation, no maps, no knowledge, nothing. Never seen in my life that driver instead of maps on a phone asks locals. What did I pay for???? A driver who doesn't know a route????? Terrible.
Kandy to Ella, Van Scenic Minivan, Magical Sri Lanka, Aug 23, 2026
SM
Syed MAbove and Beyond
Kandy to Ella, Van Van + Train, SL Highway Bus Service and Shuttle Transfer (Stef Lanka Shuttle), Aug 19, 2026
LS
Lasse SBy far the best taxi ride of our entire vacation. Samantha, our driver, took great care of us and was very friendly. We felt very safe and had a pleasant ride. Along the way, he even stopped when we wanted to take photos of the scenery.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Mar 20, 2026
PJ
Peter JExcellent driver sujith, arranged on rime, polite and good driving in traffic .
Kandy to Ella, Van Van Shuttle, Tuktukdude Leisure (Tuktukdude Leisure), Feb 22, 2026
LB
Lucy BDriver didn't show up again, in spite of confirming the booking the day before with the company. The company sent an alternative driver after 1.5 hours. The driver drove much too fast, given the road conditions and recent land slides. Then asked us where the hotel was in Ella (we had no idea, we'd never been there before!) In spite of this being clear on the booking form. Then asked for payment at the end of the ride, even though we'd already paid via 12go.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Jan 7, 2026
MT
Mathilde Tthe driver went to the wrong place so he arrived 1 hour late
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Jan 4, 2026
MD
Manuel DWe had a language barrier which was a problem because some roads were closed and driver couldn’t explain what he wanted to do. He was also driving a bit insecure and slow. We had other drivers before with the same agency and had better experiences with them.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Dec 17, 2025
AP
Alekandra PAmazing service! Highly recommended the agency and the guide are top. Very reliable!
Kandy to Ella, Van Scenic Minivan, Magical Sri Lanka, Dec 17, 2025
TP
Tanja PWe didn’t stopped at the mentioned stations. Only stopp was tea factory. The group didn’t buy something and they weren’t happy/friendly anymore. We waited 1,5h for picking up other people.
Kandy to Ella, Van Scenic Minivan, Magical Sri Lanka, Nov 24, 2025
JP
Johanna PGreat experience with the train
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Nov 21, 2025