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Samina ZI don't recommend using 12go, we had purchased tickets for the Kandy to Ella train journey. The e-ticket had one correct and one (entirely wrong, so not a typo) incorrect passport number on. We were initially told that we couldn't travel. We spoke to another couple who were also in this situation - so this wasn't a 'one off' issue. Only after some negotiation were we able to pay further fees to change the ticket. Really disappointed in 12go's response, one email and then no further communication.
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Aug 25, 2025
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Cornelis DFirst train tickets were cancelled. Than for additional fee we could get the tickets. Then 2 out of 5 passport numbers were incorrect. It cost an additional fee we had to pay at the train station to correct this. Skip 12go.asia
Kandy to Ella, Train #1015 Third Class Reserved Seats, Sri Lanka Railways, Aug 22, 2025
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Christoph PTickets was sent to a Hotel in Sri Lanka, everything worked well
Kandy to Ella, Train #1127 Ella Odyssey Second Class Reserved Seats, Sri Lanka Railways, Aug 16, 2025
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Anita PWe booked first class tickets for the train from Kandy to Ella. They delivered them to our hotel in Colombo before our arrival. Everything was perfect, although I had doubts because of some bad reviews.
Kandy to Ella, Train #1015 1st Class Seat, Sri Lanka Railways, Aug 15, 2025
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Dmitri DGreat organisation of the journey - excellent driving
Kandy to Ella, Van Scenic Minivan, Magical Sri Lanka, Aug 15, 2025
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Volker Secure booking process. Others travellers, that purchased tickets on booking.com or tripadvisor had to leave the train because of faked tickets. No problem with our M-Ticket bought on 12go.asia. 😁
Kandy to Ella, Train #11127 First Class Seat, Sri Lanka Railway, Aug 14, 2025
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Lynne This was an incredible journey and so picturesque. The fact that you could stand in the vestibule and see the scenery was just unforgettable.
Kandy to Ella, Train #1015 1st Class Seat, Sri Lanka Railways, Aug 14, 2025
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Laura WWe booked 2x 3rd class reserved train tickets from Kandy to Ella via 12go, around 32 days in advance of our trip. We received confirmation about 25 days prior to our trip that our tickets had been secured. We requested that the tickets be delivered to our accomodation in Kandy. We changed our accommodation just after receiving confirmation of our tickets had been- as we needed 12go to be aware of this, I contacted them via WhatsApp and Email - they replied promptly and there was no issue changing the delivery address. Once the tickets were delivered to the accommodation a few days prior to our trip, I received an email/photo confirming this. The tickets were at the accommodation when we arrived, with no issues. The train trip went very smoothly! Overall great experience with 12go
Kandy to Ella, Train #1005 Third Class Reserved Seats, Sri Lanka Railways, Aug 11, 2025
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Fernando DI was with my daughter, and we receive the 38th and 39th sits. They were separated (the 39th is one sit dedicated to people with mobility problema),so I could not sit with my daughter. I was asking other people to do me a favour but It was difficult.
Kandy to Ella, Train #1041 Ella Odyssey Third Class Reserved Seats, Sri Lanka Railways, Aug 8, 2025
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Torsten Sehr positiv! Wir wussten einen Tag zuvor, dass der Zug eine halbe Stunde später losfahren wird, also für mich kein wirkliche Verspätung, wie von der DB gewohnt.
Kandy to Ella, Train #1005 Third Class Reserved Seats, Sri Lanka Railways, Jul 24, 2025