MP
Magdalena PThe trip started surprising by getting a taxi first to get to the point where bus was placed. We were not informed of it. We found out only after we called the operator that the bus was not coming. After taxi picked us up - we didn’t know where we were going. The trip was supposed to start at 7:30 from Hanoi, but it started at 9:00. Then during the trip we stopped randomly at various places with no information why or whether it was a break or not. Once we stopped at mechanic for over 1 hour because who knows why, but all the tires had to be pumped up. Then we stopped in the middle of the highway and waited there for over 30 minutes for another car to drop a woman who joined is on the bus. We were supposed to have 30 minutes lunch break, but after 15 minutes the bus boss said we have to go back. The bus boss also wanted us to double pay for the trip (he had no idea we already paid) and translating to him we already paid took another 15 minutes. Overall, we were supposed to be at 4pm at Phong Nha. We came at 6pm after stressful trip.
Hanoi to Phong Nha, Bus VIP 22, Grouptour (Công ty du lịch quốc tế Grouptour), Aug 8, 2026
LS
Letícia SI really enjoyed the experience. Comfortable bed, clean bus, short stops for the restroom and a snack, and the driver was friendly. I recommend it!
Hanoi to Phong Nha, Bus Sleeper, King Express Bus, Jul 21, 2026
SR
Smadar RSlept like a baby, comfy and clean
Hanoi to Phong Nha, Bus Upper Single Cabin, HK Buslines, Jul 5, 2026
MD
Matthew DSmooth ride
Hanoi to Phong Nha, Bus VIP 22 Sleeper, TP Booking (TP Booking), Jun 30, 2026
YK
Yuki KNot punctual
Hanoi to Phong Nha, Bus VIP 22 Sleeper, TP Booking (TP Booking), Jun 28, 2026
E
Elisa The bus delayed 4 hours on the way. Communication could be improved
Hanoi to Phong Nha, Bus VIP 34, TP Booking (TP Booking), Jun 7, 2026
AM
Amy MVery well organised despite the chaos around the station. The reps worked hard to ensure the right people were on the right buses. We travelled with a 5 and 8 yr old and although the 8 yr old had her own bed I was too anxious to leave her sleeping alone but we both slept fine in the same pod. (Being 163cm helped)
Hanoi to Phong Nha, Bus Lower Single Cabin, HK Buslines, Jun 4, 2026
HP
Holly PCompany had good accommodation and picked us up from our hostel because the pickup point is far from the old quarter. The bus was comfortable but the ride itself was so bumpy. Decent value for the price and was one of the more convient times.
Hanoi to Phong Nha, Bus Sleeper 32, Tan Quang Dung Buslines (Nhà xe Tân Quang Dũng Limousine), Jun 4, 2026
WW
William WDidnt stop as planned. Drove super fast and jerky, swerving and braking a lot. Left 10 min late and arrived 2 hours early leaving us stranded in a small town with no taxis at 3am. This left us with very little sleep and ruined our next day.
Hanoi to Phong Nha, Bus Upper Single Cabin, HK Buslines, May 23, 2026
TS
Tony SBad to start with due to address errors in Hanoi.
The address number 54. The lady didn’t recognize my ticket. She sent me a few doors down. This happened 3 times. Then advised your company had changed address to 1km down the road. This was also not correct. When the bus was due to depart I got a call saying are you at number 54. I was there 40 minutes early and got this run around .
This got sorted by the company with a free taxi to catchup at the buses next stop 15km away So it ended well. Thankyou
Hanoi to Phong Nha, Bus Cabin 24, Thuan Hung Travel, May 8, 2026
