E
Elisa The bus delayed 4 hours on the way. Communication could be improved
Hanoi to Phong Nha, Bus VIP 34, TP Booking (TP Booking), Jun 7, 2026
AM
Amy MVery well organised despite the chaos around the station. The reps worked hard to ensure the right people were on the right buses. We travelled with a 5 and 8 yr old and although the 8 yr old had her own bed I was too anxious to leave her sleeping alone but we both slept fine in the same pod. (Being 163cm helped)
Hanoi to Phong Nha, Bus Lower Single Cabin, HK Buslines, Jun 4, 2026
HP
Holly PCompany had good accommodation and picked us up from our hostel because the pickup point is far from the old quarter. The bus was comfortable but the ride itself was so bumpy. Decent value for the price and was one of the more convient times.
Hanoi to Phong Nha, Bus Sleeper 32, Tan Quang Dung Buslines (Nhà xe Tân Quang Dũng Limousine), Jun 4, 2026
WW
William WDidnt stop as planned. Drove super fast and jerky, swerving and braking a lot. Left 10 min late and arrived 2 hours early leaving us stranded in a small town with no taxis at 3am. This left us with very little sleep and ruined our next day.
Hanoi to Phong Nha, Bus Upper Single Cabin, HK Buslines, May 23, 2026
TS
Tony SBad to start with due to address errors in Hanoi.
The address number 54. The lady didn’t recognize my ticket. She sent me a few doors down. This happened 3 times. Then advised your company had changed address to 1km down the road. This was also not correct. When the bus was due to depart I got a call saying are you at number 54. I was there 40 minutes early and got this run around .
This got sorted by the company with a free taxi to catchup at the buses next stop 15km away So it ended well. Thankyou
Hanoi to Phong Nha, Bus Cabin 24, Thuan Hung Travel, May 8, 2026
ES
Eleanor SClean and comfortable. The company staff and operator were all friendly and helpful.
Hanoi to Phong Nha, Bus Upper Single Cabin, HK Buslines, May 7, 2026
AS
Adrian SOrganization was a bit crazy - first bus company changed time of departure, then, when we arrived, we waited outside with a huge crowd and it was unclear which bus to take (found out that we have to look for license plate which was printed on our ticket to find correct but)
But actual bus ride was very comfortable (I am 1.86 m high) and bus driver did not constantly honk but was driving rather sane -- very contrary to everything we heard.
Hanoi to Phong Nha, Bus Lower Single Cabin, HK Buslines, May 3, 2026
JS
James SA few days before departure TP Booking sent email notifying new time and place of pick up. I showed up there early, but was informed they tried to reach me on WhatsApp (my number is not a WhatsApp number) and sent another email changing the place (back to original) and time (even earlier) 45 minutes before the changes went into effect. I don't monitor my email 24/7 so did not see the second change. Initially, TP Booking tried to put the blame on me which I rejected. Then I got the worst berth on the bus, in the back with head room 2/3 the other berths and on the bottom. I'm 74 and fairly tall so found it difficult to squeeze into the coffin sized berth. I complained and they transferred me to another bus 3 hours into the journey where I got an upper berth. They did make an effort to accommodate me after totally screwing up the trip to start. I appreciate it, but won't be traveling with them again. Also, 12GO Asia did not give me a choice of berths when I bought my ticket. If I had been given a choice I would have chosen an upper berth and that would have solved one of the problems on this trip.
Hanoi to Phong Nha, Bus VIP 22 Sleeper, TP Booking (TP Booking), Apr 30, 2026
PW
Paige WAmazing trip! Seats were comfortable lots of room, has a charger port and blanket, it does get freezing so dress to be warm! Super clean and even came with water. Only 2 stops for a 10 hour bus ride so prepare for little toilet breaks but other than that amazing!!!
Hanoi to Phong Nha, Bus Cabin 24, Thuan Hung Travel, Apr 16, 2026
JW
Jamie WReliable and very easy to book
Hanoi to Phong Nha, Bus VIP 22 Sleeper, TP Booking (TP Booking), Apr 6, 2026