D
David Absolute Hell. The bus arrived at the pick up 1h late, after they told us it would come at 5h15 by e mail. The cabines were filthy, dirtied by previous passangers.
During the drive, in the early morning, the two drivers kept talking, making noises, honking etc...
We had one 5 minutes break after 7 hours of travel and then another 15 minutes after another hour.
We didnt sleep during the whole 10 hour journey.
Hanoi to Phong Nha, Bus VIP Luxury 22, Tan Quang Dung, May 10, 2025
CJ
Charlotte JBuss was about 10 mins early. The buss stop had a waiting room with ac and people who tells you when the buss is there and helps you with the bag. Had to wait many hours before the first break, go to the toilet roght before your buss comes!
Hanoi to Phong Nha, Bus Local Cabin, Sapa Discovery Travel, Apr 23, 2025
C
Caitin whole thing was badly planned. the pick up point hanoi ssb was on the side of a random road in old quarter. we were told our bus would depart 5am so we got there 4:40. no signs of anyone at this pick up point we texted group tour to say we were there we later then called to which some guy picked up and said to wait. a guy then walks down the road and asks if we are going to phong nha and to wait 15 mins. then a taxi comes up and he tells us to get in and after he leaves. taxi then drops us off after 20 minutes drive to another random road outside of hanoi doesn’t say anything and just leaves us and our bags. it was 6:30 by the time the bus turns up which we were surprised it actually did. bus journey was fine however took longer because stopped at hue and de nang where we were moved onto a mini bus to finally take us to hoi an. just no communication at all.
Hanoi to Phong Nha, Bus VIP 20, Grouptour (Công ty du lịch quốc tế Grouptour), Mar 27, 2025
L
Lynn Bus was comfortable and on time but the driver kept smoking inside the bus throughout the night!
Hanoi to Phong Nha, Bus VIP 20, Vietnam Luxury Travel, Jan 9, 2025
SP
Sylvain PIt says it’s a direct bus from Old Quarter to Phong Nha on the website. Truth is they sent me a grab bike from the pick up address to the south of Hanoi where the bus picked me up. Then he dropped me in the middle of nowhere were a private car brought me to the Hostel. The trip was ok but the company should be transparent about the trip.
Hanoi to Phong Nha, Bus VIP 20, Sapa Discovery Travel, Jan 8, 2025
ZN
Zuchi NTicket office lady was very angry. Would not tell us about seat choosing procedure. There was no english instructions in bus toilet. It would be great if i by myself can choose seat when ordering ticket
Hanoi to Phong Nha, Bus Cabin 32, Camel Transport, Jan 8, 2025
M
Michelle Easy pick up, good driving, on time.?
Hanoi to Phong Nha, Bus VIP Cabin 20, Sapa Discovery Travel, Dec 23, 2024
CA
Carl AThere had been an error at booking office of which type of bus I was getting on, but it was resolved and corrected, albeit a somewhat stressful situation
Hanoi to Phong Nha, Bus Limousine, Queen Cafe Bus (Queen Cafe Bus), Nov 27, 2024
JB
Jonny BThey got us to our destination close to the advertised time. However, their communication was incredibly poor. First, we were told we had a free upgrade to a VIP cabin bus when we arrived at the bus stop. But then after 2 hours on the bus, we were told to get off - noone told us why we had to get off or where we were - it was a while before we realised we were in Ninh Binh. Eventually we found out we had to change busses - they should have told us this in advance before we booked! We had to wait for an hour sitting on the side of the road, at one point they told us to get on the wrong bus before they realised. When we did get on the bus to Phong Nha, it was not the VIP upgrade we had been promised. The rest of the journey from Ninh Binh to Phong Nha went without issue.
Hanoi to Phong Nha, Bus Sleeper, Queen Cafe Bus (Queen Cafe Bus), Nov 21, 2023
RC
Rodrigo COld bus, the seats had cuts in the leather and where not working properly. The driver made only 1 stop for toilet in a 10h trip. He was overspeeding and made some dangerous overtakes. It was hard to get any sleep.
Hanoi to Phong Nha, Bus Sleeper 41, Grouptour (Công ty du lịch quốc tế Grouptour), Oct 18, 2023