EM
Elena MIt was crazy cold, and the fans in the cabin were broken, so I couldn’t turn them off. I was handed a 2nd blanked. Left with a sore throat and was sick. The bus was 2 hours late.
Hanoi to Phong Nha SSB, Bus VIP Luxury 22, Tan Quang Dung, Aug 25, 2025
JK
Joseph KBus left as soon as all the passengers were there, which was about 30 minutes earlier than advertised departure. Arrived at destination early.
Hanoi to Phong Nha SSB, Bus Cabin 32, Camel Transport, Aug 16, 2025
G
Guillaume Somebody smoked.in the toilet,
But the worest problem : our bus leave us at 3:30 am and not at 6 am as its normaly.
We were seeling in the street in front office our hôtel until 6 am its open !
Hanoi to Phong Nha SSB, Bus Cabin 32, Camel Transport, Aug 12, 2025
FB
Felix BUpon arrival at the pick up station, no one spoke english and unfortunately the staff was not very eager to help.
We felt rather lost at the place which also did not seem very professionell.
At some point we were send to the wrong bus and had to figure out on our own which bus was ours.
They were confused with out luggage - a destination tag was not provided, we wrote one ourselfes- and waited until the very end to load it into the bus.
Since we stayed with the luggage we got yelled at by the bus driver to board the bus.
About 30 Min into the journey someone came up to us and demanded, what we think was payment. Since the person did not speak english it was hard to figure out. After some back and forth he got called back by the driver.
Lastly, we arrived 2 hours early, which would be ok during the day but in the middle of the night at 4am, again, this was rather unpleasant.
Hanoi to Phong Nha SSB, Bus VIP 20, Sapa Discovery Travel, Aug 11, 2025
JG
July GDespite being given the wrong address and having to rush to catch the bus, the overall experience turned out to be quite positive. The bus itself was clean and comfortable, which made the ride pleasant. The driving was about as smooth as one can expect given the typical road conditions and traffic patterns in Vietnam—it wasn’t perfect, but it was manageable.
We left right on schedule, which was a nice surprise. However, we ended up arriving two hours earlier than planned. While punctuality is usually appreciated, in this case, it was a bit inconvenient since we had to adjust our plans on the spot and wait around longer than expected. Still, the journey was decent overall, and we appreciated the effort to stay on time.
Hanoi to Phong Nha SSB, Bus Upper Single Cabin, HK Buslines, Jul 31, 2025
MC
Maria CBad experience. Driver are you at driving. Too much speed and they did not follow basic driving rules. They also make a lot of noise using claclson any minutes. I have booked a ticket to destination My Khe beach in Da Nang by they suddenly stopped at Da Nang City (25min away from the drop off point) without any explanation and asked all passengers to leave the bus.
Hanoi to Phong Nha SSB, Bus VIP Luxury 22, Tan Quang Dung, Jul 11, 2025
NS
Noa SThe bus was old and uncomfortable, the hole trip was late and messy. It was hard for the non Vietnamese people to understand what's going on.
Hanoi to Phong Nha SSB, Bus VIP Luxury 34, Tuan Trinh, Jul 8, 2025
AB
Alexander BArrived at pick up location and was transferred by taxi to another place where we waited for almost an hour. Left 1 hour late, arrived 2 hours late. However, sleeper coach was lovely and staff were helpful.
Hanoi to Phong Nha SSB, Bus Cabin 22, VietNam Travel Bus (Việt Nam Travel Bus), Jun 28, 2025
JR
Johann RPick up 1h late, bus left not at 6:45 left at 9:20. the guy at the the pick up point is useless, he had no idea. he just said the same sentence again and again. "Is only pickup, no office". I think, eventually the operator was a different one. 12Go Support useless, because support not available.
Hanoi to Phong Nha SSB, Bus VIP 24, Sapa Discovery Travel, May 13, 2025
LH
Leya HBeds were comfy and a blanket was provided. Also had a toilet in use which was great.
Arrived 10mins before departure time but bus didn’t leave til at least 30mins after.
Unclear about where you were supposed to go or be when you first arrived at the meeting point and drivers were not very friendly. Was unsure we were even on the correct bus until we had been on for 20 mins when they came and asked where you were going.
TV did not work, was told WiFi did not work.
One of the drivers was stood inside the doorway of the bus smoking before we left the station so the whole bus smelled of smoke.
Nearly impossible to sleep due to the erratic movement of the bus, unsure if this was due to the driving or the condition of the roads.
Hanoi to Phong Nha SSB, Bus VIP Luxury 22, Tan Quang Dung, May 11, 2025