CD
Chiara DI accidentally sented this complaint to the other ride I did this week. But I actually ment to write about the ride from Hanoi to Mai Chau. The driving was alright and they dropped me off at my hostel, but an hour later than expected.
I highly recommend to find a new pickup stop. They told me to wait at a bus stop, but when I got to the location they send me, there was no bus stop. Instead there was some construction work going on, so I had to wait infront of it by a big street. In the sheet it says to be there 30-45min before, so I stood there for a long time. Would have been nice to have at least a seat or maybe even a toilet.
After 45min I received the message that the Van is late and they send me a Taxi to drive me to another pick up location 45min away, where I waited at least another 15min until the bus driver found me and got me to the van.
I felt very unsafe, especially since I am a female solo traveler, first waiting in front of a construction side, then getting into a random car to be driven to another pick up location and waiting there in a random parking lot. Felt unprofessional and creepy. Sorry for the complaint, but I recommend you find a better pick up location and work it out with the punctuality, so no one needs to wait 45min at a construction side. Thank you very much.
(And sorry for the confusion, I already wrote this complaint for another drive, which was my mistake. The other deive from Sapa to Hanoi was very nice, no complaints, 5 stars!)
Hanoi to Mai Chau, Bus Limousine 9, APT Travel Limousine Bus, Feb 8, 2026
SD
Soline DNice driver, drove safe, and we got a private car instead of a shared one.
Hanoi to Mai Chau, Bus Limousine 9, APT Travel Limousine Bus, Jan 7, 2026
AH
Avin HThe WhatsApp support in English was excellent and guided us to a different pickup location since we arrived a bit late. The driver was friendly and helpful, even dropping us off at our accommodation. Although the vehicle was a bit old and had a musty smell inside, it was still acceptable.
Hanoi to Mai Chau, Bus VIP Limousine 11, Xuan Trang, Dec 25, 2025
A
Andreas The driver was very friendly and did his best to deal with the traffic. None of the difficulties were his fault. The car was comfortable enough.
Hanoi to Mai Chau, Bus Limousine, Anh Dung Limousine (Anh Dũng Limousine), Dec 20, 2025
TB
Tobias BI blocked 3 people but only got 2 seats. VIP and Luxury totally gone.
Hanoi to Mai Chau, Bus Limousine 9, APT Travel Limousine Bus, Dec 15, 2025
PL
Philippe LNot friendly driver
Hanoi to Mai Chau, Bus VIP-Class, Huong Kien Limousine, Dec 12, 2025
IH
Iris Hlate pick and 40 minutes late arrival
Hanoi to Mai Chau, Bus VIP-Class, Huong Kien Limousine, Dec 7, 2025
BJ
Brecht JNice van, good communication, friendly and safe driver that picked us up from our hotel on time and brought us to our new destination even faster than estimated.
Hanoi to Mai Chau, Bus Limousine 9, APT Travel Limousine Bus, Dec 5, 2025
K
Kamil Car too small for 6 clients
Hanoi to Mai Chau, Bus Limousine 9, APT Travel Limousine Bus, Nov 27, 2025
DL
Dawn LWe spent nearly an hour in Hanoi in a shopping centre car park. We were meant to have a 3.5 hr journey which due to the above was 4.5 hrs
Hanoi to Mai Chau, Bus Limousine 9, APT Travel Limousine Bus, Nov 26, 2025