CR
Carla RFreezing cold, it was supposed to arrive at 2:30am and arrived at 4:30am, charger and wifi not working
Ha Giang to Quang Ninh, Bus Cabin 24, Ha Long Bus Travel, Feb 3, 2026
OF
Oja FThe main issue was that we had no way of contacting the operator. The pdf showed conflicting info as to the location of the place, and so we were very unsure. The operator was late, so we were afraid we had missed the bus.
Ha Giang to Quang Ninh, Bus Cabin 24, Ha Long Bus Travel, Jan 30, 2026
SD
Simon DIt was a great bus ride. They also picked us up at the hostel which was very convenient.
We only arrived two hours earlier then the planned time, which was a bit annoying as we arrived now in the middle of the night and had to organize a hotel last minute because of it. That was the only downside.
Ha Giang to Quang Ninh, Bus Cabin 24, Ha Long Bus Travel, Dec 11, 2025
R
Richard We booked the overnight 'sleeper' bus.
Herded on like cattle, bus drivers on route to Hanoi talking extremely loudly for much of it so sleep was difficult.
Hanoi to Ha Long, we were placed at the back of the Limousine on the only non reclining seats despite it being 5am and us travelling all night. Everyone else boarded on route.
We were told we must have paid for 'budget' seats despite never being given an option.
Impossible to sleep so arrived at Ha Long utterly exhausted with 3 hours sleep.
Ha Giang to Quang Ninh, Bus VIP 24 + VIP 11, Sapa Discovery Travel, Dec 1, 2025
NS
Netta SThe bus actually picked us up at our hotel which was nice. The ride was ok. Transferred to the limousine was short but my daughter had to sit on my lap for lack of space. The limousine ride was fine. Dropped us off sort of in the middle of a road but it was easy to get a grab from there to our cruise.
Ha Giang to Quang Ninh, Bus VIP 24 + VIP 11, Sapa Discovery Travel, Nov 21, 2025
MA
Maria ADelayed and two medium quality buses instead of only the one that appears in the 12go pagee
Ha Giang to Quang Ninh, Bus VIP 24 + VIP 11, Sapa Discovery Travel, Nov 15, 2025
CM
Celia MWe were extremely disappointed and frustrated by this bus journey. The management was absolutely disastrous from start to finish.
First, when we boarded the bus, the manager told us to sit at the very back, even though there were no assigned seats. I explained that I was unwell and asked politely if I could sit at the front, but the manager rudely refused and insisted that we sit at the back, despite the bus being completely empty at that time. Later, some Vietnamese passengers boarded and were allowed to sit wherever they wanted, even though they also had no seat numbers. The seats I had requested at the front remained empty the entire time.
On top of this, the service on the bus was unacceptable: there was no water, the power outlets didn’t work, the seats could not be reclined, and the Wi-Fi barely functioned.
The situation got worse when we were poorly informed about the next steps of the journey. We had to take a taxi to another “limousine” bus. By then, we hadn’t been able to use a restroom for over three hours, and when we kindly asked the driver if we could stop, he rudely said “no.” Again, he insisted we sit at the very back, even though there were ten available seats and we were only three passengers. I explained again that I was sick, but he ignored this and forced us to the back. Soon after, another Vietnamese passenger without a ticket boarded and was free to sit wherever he liked.
Finally, to make things worse, upon arrival we were transferred to another shuttle to reach our hotel. The driver tried to scam us by demanding 200,000 VND. When we called the hotline for assistance, they were completely unhelpful and seemed complicit. Only when we took a photo of the vehicle did the driver finally leave, clearly afraid of being reported.
Overall, this was an extremely negative and stressful experience. We feel scammed, mistreated, and deeply disappointed.
Ha Giang to Quang Ninh, Bus VIP 24 + VIP 11, Sapa Discovery Travel, Sep 6, 2025
M
Magnus They stopped several times to load fruits oder whatever.
Ha Giang to Quang Ninh, Bus VIP 24, Sapa Discovery Travel, Aug 22, 2025
NL
Nerea LOur bus was at 20:00. They called us at 18:30 telling us that the bus was ready to go. At 19:00 we were on the road. The arrival point was different from the reservation.
We arrived to the destination at 4:00 am, but we made the reservation for arrival at 5:30 am. We had to take a taxi and book a hotel because of the arrival time.
The phone chargers didnt work.
Ha Giang to Quang Ninh, Bus VIP 24, Sapa Discovery Travel, Jun 25, 2025
MR
Marian RDriver was rushing all the time. Picked us up 30min to early and dropped us on a different location that we got told. Bus was nice but not easy for person above 180cm+
Ha Giang to Quang Ninh, Bus Cabin 24, Ha Long Bus Travel, May 23, 2025