JL
Josua LWe needed more information; for example, we didn't know that we would be driven to the bus and then have to wait there. The communication was poor.
Hanoi to Mu Cang Chai, Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Jan 15, 2026
SP
Sebastian PThe driver was smoking and his colleaque who was sitting NEXT to him play lodu musić on phone while night drive.
Hanoi to Mu Cang Chai, Bus Sleeper 45, Luxury Van Limousine (Luxury Van Limousine), Nov 6, 2025
M
Marian If I would not contact operator after 1/2 hour delay, I would be forgotten on pick up point.
Vehicle not in standard as declared. Seats maximum for 1,7, hight otherwise problem.
Is not sleeper but semisleeper, confusing by ordering.
Driver was fine and helpful.
Hanoi to Mu Cang Chai, Bus Sleeper 45, Luxury Van Limousine (Luxury Van Limousine), Nov 3, 2025
YA
Yves AVery late, no information, too crowded.
Hanoi to Mu Cang Chai, Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Nov 2, 2025
JA
Jimena AWe were given the address to wait for the bus in Hanoi but we were not told what to expect. We arrived there and there was no bus station or anything about buses, a woman of a shop told us it's the correct place and we should wait. Then a small bus arrived but it was only a transfer to the sleeper bus (also we did not know that, and nobody explained so many of us thought that was the bus that would take us to Mi Cang Chai).
So, we were a bit lost in all the steps. We would have liked a bit more of information about the process.
Hanoi to Mu Cang Chai, Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Sep 21, 2025
JA
Joan AI was under the climatizer all night long, so cold alway, they wake up me at 6h on the morning and left us 17km before our destination.. how it’s possible ?!? And for ending I lost my glasses on the bus and they never find them.. they were on my bed.. so very complicated this travel..
Hanoi to Mu Cang Chai, Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Sep 15, 2025
LF
Lukas FThe pick-up was on time and uncompleted. The comfort in the bus was good. For me (1,88m tall) was it a bit complicated to fit in the bed. But all in all I could sleep and that matters. We had a delay from 1,5h, but that's not a big problem for us.
Hanoi to Mu Cang Chai, Bus Sleeper 45, Luxury Van Limousine (Luxury Van Limousine), Sep 9, 2025
DM
David MEverything was excellent. We wanted to express our gratitude with the attention and service. They provided an excellent attention and supported us even when unexpected changes happened from our side. Both cars we went by, were clean, brand new, and comfortable, and the drivers were big kind and professional. Thank you, we truely recommend this company!
Hanoi to Mu Cang Chai, Bus Semi Sleeper, Grouptour (Công ty du lịch quốc tế Grouptour), Sep 7, 2025
NS
Noam SThe bus was dirty and packed with too many people
Hanoi to Mu Cang Chai, Bus Sleeper 45, Luxury Van Limousine (Luxury Van Limousine), Sep 1, 2025
E
Eduardo The bus come so late, we were waiting in a car with two people more in the middle of nothing. The drivers was so rude, they are laughting by us, and speaking in their lenguage knowing we didnt understand anything. It was so bad expirience with them.
Hanoi to Mu Cang Chai, Bus Sleeper 45, Luxury Van Limousine (Luxury Van Limousine), Aug 20, 2025