The overall journeys went ok, but there were too many people and not enough staff at the "check-in" point (not the staff fault) in Koh Samui and once we arrived at the Port of Surat Thani, it was very chaotic and disorganised to understand which bus was going where having to ask multiple times and individuals but we made it.
I would recommend to Phantip to not require passengers to have to check-in at the office when all tickets have been bought online already and advise passengers how to proceed right away to the ferries or buses to save time and hassle.
Ferry Express, Phantip 1970 (พันทิพย์ 1970), Jan 4, 2023
Comfy bus, at the end dropped at the hotel.
It was clear where to go , they shout :) and see the sticker on your shirt which says where you are going.
Ferry Express, Phantip 1970 (พันทิพย์ 1970), Jan 3, 2023
departure and arrival were fine. we came to a place where we had to wait, just fine with waiting. But we ended up waiting for two hours and did not hear notice when we were leaving. The car was good.
Ferry Ferry, Raja Ferry (ราชา เฟอร์รี่), Jul 19, 2022
During the bus trip after the ferry someone went through one of our bags.
This was the only moment we were not with the bag.
The bag was in the luggage compartment of the bus so it had to be a member of the staff.
Nothing seems to be missing.
Just wanted to mention it!
Ferry High Speed Ferry, Songserm (ส่งเสริม), Mar 1, 2020
All as per planing
Ferry High Speed Ferry, Songserm (ส่งเสริม), Feb 5, 2020
Boat was very dirty especially toilets.
Bus was fine and comfortable but again toilets were horrific!!!
Over we were Late by about 1 hour so not too bad however we have an additional bus to get on that we didn’t know about, the drive did apologies and dropped us at our hotel as a good will gesture.
Ferry High Speed Ferry, Songserm (ส่งเสริม), Jan 16, 2020
Boat was 1 hour late departing and then took an hour longer on the boat crossing so in the end we were 2 hours late. Not sure if the boat was perhaps not working properly because it was definitely NOT travelling at a good speed and this might explain the delays?
Ferry High Speed Ferry, Songserm (ส่งเสริม), Jan 13, 2020
The ferry was late, the process to board was really long and unnecessarily complicated, our bags were literally thrown into a pile. We then got to the terminal to change to a coach and the representative stuck the sticker on our skin which fell off because we were sweaty and we almost weren’t allowed onto the coach even though we had all of our tickets & bookings printed out. The coach stank of urine. Once we got to krabi, we were dropped off in a bush and then had to fight though a crowd to get our bags. We then had to find out how to get our connection to ao nang which was basically just being shouted at in thai. We got to our location but it was a very very very stressful process.
Ferry High Speed Ferry, Songserm (ส่งเสริม), Jan 12, 2020
Nice and easy journey, and friendly staff.
However it would have been nice to know the departure time for the bus, as we were waiting over 1 hrs.
Ferry Ferry, Seatran Ferry (บริษัท ซีทราน เฟอร์รี่ จำกัด), Jan 12, 2020
Was good. Only thing is the long waits at the pier when you pre book taxi from hotel. But getting them to pick you up really takes out the headache. Even when I had the wrong hotel pick up, due to similar hotel names , the hotel called and the taxi came back for us.
Ferry Catamaran, Lomprayah (ลมพระยา), Nov 25, 2019