LB
Lucy BDriver didn't show up again, in spite of confirming the booking the day before with the company. The company sent an alternative driver after 1.5 hours. The driver drove much too fast, given the road conditions and recent land slides. Then asked us where the hotel was in Ella (we had no idea, we'd never been there before!) In spite of this being clear on the booking form. Then asked for payment at the end of the ride, even though we'd already paid via 12go.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Jan 7, 2026
MT
Mathilde Tthe driver went to the wrong place so he arrived 1 hour late
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Jan 4, 2026
MD
Manuel DWe had a language barrier which was a problem because some roads were closed and driver couldn’t explain what he wanted to do. He was also driving a bit insecure and slow. We had other drivers before with the same agency and had better experiences with them.
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Dec 17, 2025
K
Kathrin We had the best Ride today! Our driver was very attentive and took really good care of us. We also had the Chance to try Sri Lankan Lunch together- Great experience! 😌
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Nov 7, 2025
A
Anna the driver was fine but the road was awful
Kandy to Ella, taxi Comfort 3pax, Real Lanka Holidays (Real Lanka Holidays), Nov 3, 2025