SA
Sina AWe booked tickets from Luang Prabang to Vang Vieng (12:50 PM train) through 12Go and arrived early as instructed. When we reached the counter, we were told there were no tickets in our names.
The local partner, Family Service, claimed that someone else had our tickets but wouldn’t say who or where. Several times, they took our passports and walked away without explaining anything.
Later we were told the tickets had been issued under the wrong names, so we missed our train and had to wait hours for the next one. The staff were rude, unhelpful, and refused to communicate.
A chaotic and unprofessional experience – I strongly recommend avoiding this service.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Oct 31, 2025
CB
Christopher BThe tickets were not sent as promised. I had to contact Laos Group Tours directly to get the tickets. I was worried I might not have a seat on the train. There must be a better way of doing this.
Vientiane to Luang Prabang, Train Second Class, Laos Group Tour, Oct 30, 2025
MS
Marcin SExcellent and very fast over all,
but always can be some improvement! The point on map which you send me in confirmation is located behind the main entrance, but to go through you need a ticket. We went to ticket office (right side if the building) and know to not go to counter but tried to get connections with some of the people and it happened like that - one of people there ask from which company are we looking for the ticket and ask another person to bring them to us - fast and easy but maybe it will be easier to everyone to have some mark 12go visible publicly (if is not prohibited). Everything in total 5min and we were again inside with the tickets. Thank you very much!
Vientiane to Luang Prabang, Train #C92 Second Class Reserved Seats, Laos Railway by Naluang (Laos Railway by Naluang), Oct 29, 2025
PD
Paige DThe time I initially booked was changed, but they communicated well about it. I didn't get my ticket until about 12 hours prior to my departure, and it came through at about 2:30AM local time. I wasn't sure if I'd have a ticket or not -- but I got it!
Vientiane to Luang Prabang, Train First Class, Laos Group Tour, Oct 21, 2025
JM
John MThe stations were so far out of town it added a lot of cost and time to the journey. The stations were functional but bland. I booked a return ticket but ended up flying back as it was hardly any more expensive and quick and both airports were close to the centre of their towns so overall air was a better choice.
Vientiane to Luang Prabang, Train #C92 First Class Seat, Laos Railway by RG Adventure (RG Adventure ), Oct 19, 2025
TP
Tun PWe booked for 2 persons but received only 1 QR code. I asked for another QR but no reply.
We had been stopped by security at Vientiane railway station. Need to que at the ticket counter. No more 12Go again.
Vientiane to Luang Prabang, Train Second Class, Laos Group Tour, Oct 18, 2025
TJ
Thomas JI had a problem with my voucher and a missing ticket confirmation, the operator was very nice, but only could tell me that he could not help me. So what experience can I describe?
Vientiane to Luang Prabang, Train Second Class, Laos Group Tour, Oct 17, 2025
MP
Melanie PI booked my train tickets from Vientiane to Luang Prabang, and had a great expérience with 12go.Asia Team !
Vientiane to Luang Prabang, Train First Class, Laos Group Tour, Oct 16, 2025
DR
Dirk RTried to book the Trainticket as early as possible (~ 3days in advance as advertized) incl. Pickup at my Hotel. Nethertheless i Had to constantly ask for Status Updates without getting a propper Response until 11hrs before departure. This gives No confidence and reliable Feeling.
If there is an issue, let the customer know asap, If the current booking Situation is critical, do Not offer the possibilty to book it. The Advantage of using an app for bookings vanishes completly and in worst case ruins your whole schedule and further bookings already made.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Oct 14, 2025
HF
Hashan FI missed the train but managed to book a business class ticket. I recommend everyone to arrive at the airport about 1 hour prior to departure, as there is a long queue and a lack of communication skills to guide you with the e-ticket. I saw people struggling to print the e-ticket.
Vientiane to Luang Prabang, Train Second Class Seat, Laos Railway by Family Service, Sep 26, 2025