GK
Gokhan KIt was cancelled and I had to buy another ticket to Singapore
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Qistna Express, Jul 26, 2025
AD
Ashveen DOverall, Billion Star Express offers a very bad service. the bus is late by 1 hour. Comfort not good. AC fan too high and cannot adjust. Seats were broken and cannot recline. They change bus at Johor Baru. We have to wait for more than 30 min to get another bus. However, they cannot wait for us at immigration. I had to book taxi to my hotel.
OVERALL A VERY POOR SERVICE. I STRONGLY DO NOT RECOMMEND THIS LINE TO TRAVEL
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 25, 2025
CE
Cees ENo instructions and waiting for more than 1,5 hour for different bus at Johor Bahru. When arriving at Singapore we could not find bus and we decided to take a taxi. It took us 9 hours to get from KL to SG.
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 24, 2025
M
Metin Our journey from Kuala Lumpur to Singapore was very pleasant. The bus was very comfortable, with wide seats and the ability to recline.
However, we had to change buses in Johor Bahru and board another one.
Crossing the border was a nightmare — a trip that was supposed to take 5–6 hours ended up taking 10 hours.
The driver of the second bus was terrible. He kept honking randomly left and right. There seemed to be something wrong with the vehicle — he struggled a lot to shift into reverse gear. On one occasion, I’m not exaggerating, it took him 1–2 minutes just to shift into reverse. A very bad driver — abrupt braking, etc.
But up until Johor Bahru, our trip was like a dream.
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 24, 2025
MM
May MWe informed the driver (CES - 8555) that we went to restroom at Larkin Bus Terminal. He said okay. But He didn’t wait for wait us and never check passengers and anyhow left. We called all the contact numbers but cannot contact. We took taxi to SG and we asked our luggages at Golden mile and he said they sent back to Larkin Bus Terminal. We went and collected the next day.
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 23, 2025
AK
Alexandros KEverything with the first driver is perfect, but with the second we have a lot of problems, he didn't stoped at "Golden Mile Complex " and he goes slowly under the normal, and a lot of times he is very unfocused and other cars hold horn,
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 17, 2025
MP
Marta PIt is not 5 hour trip, it's more than that 8h aprox. However, the bus is comfortable
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 13, 2025
MC
Marta CI did a complain. We had problems with this bus
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 12, 2025
N
Nurashikin The chair was super dusty. the seatbelt was stucked. and some chair was broken. some of us were sneezing and coughing for few hours during the bus ride.
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Cityline Nice To U Express, Jul 8, 2025
NC
Nino CVery late
TBS Kuala Lumpur to Woodlands Checkpoint, Bus VIP, Billion Stars Express, Jul 2, 2025