RR
Ryan RBooked VIP seats and was told we only had standard seats even though it said VIP seat right on the ticket and on my booking confirmation. The driver was good but we booked VIP for a reason for such a long drive and were very disappointed in the service from the company.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus VIP Limousine 11 VIP Seat, Sapaking Limousine, Apr 20, 2026
EF
Emilie FVery old bus no plug and a bit dangerous seats without belt
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Apr 19, 2026
PF
Paulina FExcellent trip, perfect conditions, on time, clean and cosy.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Lower Single Cabin, HK Buslines, Apr 19, 2026
IH
Idit HCompany sent the wrong address on the ticket. We waited at night un the wrong place (with children). Only in the morning after long talks they agreed to offer us an alternative ticket. If was a bad experience, losing a night and the next day. It is neglectful service that doesn’t see the essential details.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Lower Single Cabin, HK Buslines, Apr 18, 2026
EB
Erik BThe back bench was really uncomfortable.
Hard seat and no leg room.
Nice that we were brought directly to our hostel and didn't need a grab for the last mile
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Single Cabin, Sao Viet, Apr 16, 2026
ZE
Zoe EBus was super comfortable but staff were very rude.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Single Cabin, Sao Viet, Apr 13, 2026
CK
Christian KWell, on the first leg the driver was continuously fiddling with his phone. Which is. In my world, a serious security risk. When I asked him to stop doing it, he did. Later on, he started to fall asleep. I WhatsApped you about it and asked for another driver. Never got a response from you (Ouros), but apparently you talked to the driver who then complained to me.
In the second leg, he drove much better.
But your customer service is bad.
Sa Pa SapaExpress to Hanoi SapaExpress, taxi Comfort 3pax, OUROS Travel (Ouros Travel), Apr 13, 2026
S
Serene Charging port was not working, informed the staff, nothing was done. Customer service staff from the office asked if my drop off is at the airport and I found myself stranded at dont know where and I have to grab to the airport in the end.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Single Cabin, Sao Viet, Apr 13, 2026
HS
Hristian SExcellent company. They called me before the trip, speak good English. Bus was comfortable and most of all arrived on time. Breaks were announced clearly and spaced nicely throughout the trip. First travel with absolutely no problems.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus VIP 28, Sapa Express, Apr 10, 2026
NB
Naim BThe bus was clean but the driver didn't stop for bathroom break. He did stop 30 minutes after we left sapa and 1 more stop 20 minutes before arriving at Hanoi. 5h30 without a break wich is crazy
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Apr 9, 2026