MT
May TI can't get back refund money and not reply email due to auto cancel of Sapa bus ticket
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Single Cabin, Sao Viet, May 9, 2026
CM
Camilo MDeparture time was 30 minutes earlier than advertised.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus VIP 24 Upper, S Trip, May 8, 2026
CB
Ciara Bthe drivers were extremely rude, would text while driving and talked the entire way back while people were trying to sleep
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Single Cabin, Sao Viet, May 7, 2026
NG
Nikhil GThe driver and the other staff needs to be more active and helpfull. As the people comes all around the world they get confused for the things which they dont understand so tje staff needs to be more helpfull. There was no water bottle in my cabin and the tv screen was not working as well. The food was not allowed not mentioned before. There is a toilet in the bus but was not mentioned on 12go site. The bus was really nice and clean and reached on time. Way better that train travel in my opinion and much cheaper.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Lower Single Cabin, Sao Viet, May 2, 2026
JB
Justin BDriver was awesome, got a flat tyre and he pushed on changing it like a legend to keep us moving.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Limousine, Sapa Express, May 2, 2026
MR
Mark RSapa office and staff were great. Bus departed on time but didn’t take us to the correct drop off point in Hanoi.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Lower Single Cabin, Sao Viet, May 1, 2026
K
Kirsty There was a mix up that ended with me initially being told to go on the wrong bus. Staff at Sapa office were unhelpful when asked questions.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Single Cabin, Sao Viet, Apr 29, 2026
K
Kalyani Booking was no doubt seemless. I could connect with bus company with the contact details that were provided. Only thing is the transaction is in euro and not local currency causing higher fees and rates. My mistake entirely not to check that. Have another booking coming up soon. But i haven't been able to contact the service provider yet.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Apr 28, 2026
KR
Kerry RPicked us up at our hotel on time, stopped twice for toilet breaks, and dropped us off at our next hotel. The seats are pretty comfortable so all up a good journey.
Sa Pa SapaExpress to Hanoi SapaExpress, Bus VIP Limousine 11 Random Seat, Sapaking Limousine, Apr 27, 2026
AC
Ally CSeatbelt not functional, otherwise no problems
Sa Pa SapaExpress to Hanoi SapaExpress, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Apr 27, 2026