IA
Igor A1) driver was completely crazy and was driving recklessly;
2) communication was always very confusing and we did not know exactly what to do in each stop;
3) no punctuality at all;
4) i received an email saying that my departure time had changed. Therefore I arrived one hour earlier (the new departure time). When I arrived they simply said that there was a misunderatading: no sorry, no compensation, no explanation.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Feb 24, 2026
MK
Miroslav KWhere do I start... Paid more and booked a VIP sleeper bus from Sapa to Hanoi specifically with a toilet on board given health issues of a family member - at the station was given tickets to a completely different company with a different bus - NO TOILET. G8 Sapa Open Tour for some reason has a five start rating on this site, but on another - less than two, which probably suits it given my experience. Stars given for departing on time and for a clean bus (mandatory taking shoes off with putting them in given plastic bags), also for not crashing:). No stars rating for bait and switch for a no toilet bus - it was a complete disaster instead of having rest in a sleeper cabin. The driver would not consider making an unscheduled stop when asked. Just said "no". However, at the same time he made an unscheduled stop to pick up some bags elsewhere - but left the door locked and did not let anyone outside, like we are on prison transfer. Came off as rude, which giving a benefit of the doubt could have been because of absolutely NO English AT ALL - passengers had no idea WHEN and WHERE the rest stop would be - there were three BTW, with an uneven time between them. Another issue was demands for pay for toilets at the scheduled rest stops - what on earth??? In one month travelling across Vietnam, I have never seen a paid toilet anywhere else! And travelling by HK buses from Ha Long Bay to Sapa, only once did we stop where the toilet lady asked for cash, and the driver was nice enough to let one passenger out and back in when picking passengers at the airport, close to the restrooms. Well, one was not prepared for such turn of events and did not have cash, so did not pay, just went in - it would be adding insult to injury even if you did. Most of the passengers were quite upset by all this setup. The bus has one bottle of water and one wet tissue. No snacks given, like in Cambodia. Take your own food / snacks if you care, as they stop at tourist traps with higher prices. USB ports / chargers did not work (worked at first but were turned off) during the whole trip. The sleeping compartment was reasonably comfortable, (the incline of the seat could be regulated) if not for blasting AC, which could not be turned off, but you could stuff it with a pillow mounted on top of your backpack if you take it insude. Pillow and blanket were visibly dirty. I can assume they are never getting washed... They looked much cleaner on a HK bus, BTW. Also, if you are a tall guy, consider a train instead, or book a double and position yourself across as you won't have space to stretch your legs. My advice - don't rely on your booking - whatever you booked is not guaranteed at all - if you have bladder issues, take a wide mouth bottle with you with a tight lid, and then throw it out at the scheduled stop. Wifi was formally free but slow and was very spotty during the ride, most of the time non-existent. Also, if you have an upper berth - use a seat belt, as you can fall out during a sharp turn - something I did not experience in the lower level. Though the views were much better from upstairs, tbh. The bus arrived almost one hour late - mind this if you plan a transfer, and leave sufficient time.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP 20, Sapa Discovery Travel, Feb 22, 2026
OS
Olan SNo legroom if you are 5 foot ten or over you will struggle to sleep especially on the way there there was no leg room
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Feb 22, 2026
AV
Anil VTook way too long to reach. Expected travel time: 4h to 4h 30m. It took us 5h 45m to reach.
Ket Doan Travel SP to Office Hanoi Old Quarter, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), Feb 19, 2026
AC
Ayman CHK office in Sapa is extremely well organized and professional. Two stops for bathroom on the way as planned. Everything about the trip from Sapa to Hanoi was convenient. Arrival in Hanoi is a bit disorganized but worked.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Single Cabin, HK Buslines, Feb 8, 2026
NS
Navnit SIf going to sapa.or coming back . This is excellent choice.ckean and comfortable. Only issue with all other buses of different company also - timing. They change the bus timing as they see fit. But it is with all the companies. G8 is much better
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Feb 7, 2026
GS
Gunasunthare SThe bus ride was fine and on time. However upon reaching Hanoi, the driver didn’t direct us to the shuttle van provided. I was misled by a metered taxi which costed me 100k for a 5 mins ride.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Group Bus, Feb 6, 2026
CD
Chiara DI waited very long at the point they told me to wait (which was not actually not really there because there was a construction being installed). Then they send me a taxi which drove me 40min to another place where the Bus was waiting. It went alright and I got to my Hostel in the end, but it felt very sketchy, especially since I am a women travelling solo.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Single Cabin, HK Buslines, Feb 6, 2026
PJ
Paul JAll good with the operator but just wanted to add up our driver during Sa Pa to Hanoi travel got sleepy on one of the sequence he almost got to the right side of the road luckily I was awake during that time I was able to hold the cars wheel and ask the driver to take a rest or break on to the next gas station stop
Ket Doan Travel SP to Office Hanoi Old Quarter, taxi SUV 5pax, Daily Limousine, Feb 5, 2026
ED
Ehrenmann DRough driving style! Instead of using a lower gear when going downhill slightly, the engine brake is used every few seconds. This is very unpleasant in the long run. This is exacerbated when the driver is close to the vehicle in front.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP Limousine VIP Seat, President Limousine by HK Buslines, Feb 1, 2026
