EG
Elisa GIt’s an experience saoaly 7 was far better than Sapaly 4
Ket Doan Travel SP to Office Hanoi Old Quarter, Train VIP Cabin 2x, Sapaly Express Train, May 14, 2026
CB
Clothilde BA very reliable and trustworthy operator. Communication was great and efficient. They helped me modify my travel date and arranged pick up and drop off at the right location and on time. Highly recommended!
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP Limousine 11 Random Seat, Sapaking Limousine, May 12, 2026
CM
Camilo MDeparture time was 30 minutes earlier than advertised.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP 24 Upper, S Trip, May 8, 2026
NG
Nikhil GThe driver and the other staff needs to be more active and helpfull. As the people comes all around the world they get confused for the things which they dont understand so tje staff needs to be more helpfull. There was no water bottle in my cabin and the tv screen was not working as well. The food was not allowed not mentioned before. There is a toilet in the bus but was not mentioned on 12go site. The bus was really nice and clean and reached on time. Way better that train travel in my opinion and much cheaper.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Single Cabin, Sao Viet, May 2, 2026
JB
Justin BDriver was awesome, got a flat tyre and he pushed on changing it like a legend to keep us moving.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Limousine, Sapa Express, May 2, 2026
MR
Mark RSapa office and staff were great. Bus departed on time but didn’t take us to the correct drop off point in Hanoi.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Single Cabin, Sao Viet, May 1, 2026
K
Kirsty There was a mix up that ended with me initially being told to go on the wrong bus. Staff at Sapa office were unhelpful when asked questions.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Apr 29, 2026
K
Kalyani Booking was no doubt seemless. I could connect with bus company with the contact details that were provided. Only thing is the transaction is in euro and not local currency causing higher fees and rates. My mistake entirely not to check that. Have another booking coming up soon. But i haven't been able to contact the service provider yet.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Apr 28, 2026
KR
Kerry RPicked us up at our hotel on time, stopped twice for toilet breaks, and dropped us off at our next hotel. The seats are pretty comfortable so all up a good journey.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP Limousine 11 Random Seat, Sapaking Limousine, Apr 27, 2026
AC
Ally CSeatbelt not functional, otherwise no problems
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Apr 27, 2026