HS
Heather SThe bus and the office staff in Sapa and Hanoi are five stars. Each cabin has a nice blanket and pillow, and the seats have a massage function that you control with a remote. The WiFi on my bus didn’t work, but the TV worked (only shows Vietnamese programs). The bus played an announcement in English as well as Vietnamese when we pulled into the rest stops, and that was helpful. The bus has a WC on board, which was clean. Up until our arrival in Hanoi, it was a five-star trip, but things fell apart on arrival. My ticket was booked to 70 Nguyen Hữu Huân, but the trip ended at a different location, and passengers were told to board a minibus that would take us to 70 Nguyen Hữu Huân. The driver of the minibus was rude — he dropped some passengers at their hotels but refused to do so for others, including me. Another passenger asked him where her dropoff would be, and he refused to answer her. He continued to drive around the Old Quarter but refused to drop off passengers whose hotels were in that neighborhood. I eventually just got off the minibus and got a Grab to my hotel, although the whole thing wasted about an hour of my time, plus this was after midnight, so I did not feel safe as I waited for my Grab ride. Because of this, I’d probably just go with Sao Viet in the future — the buses aren’t as fancy, but at least there was no nonsense like the HK minibus experience.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Single Cabin, HK Buslines, Jun 9, 2026
JD
Justin DAll the employees were rude, only talk in Vietnamese. Were treated badly because we are tourists compared to the good service for Vietnamese people. Really bad driving.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Jun 4, 2026
O
Oliver We were 30 min ahead of time, but the driver dropped us off at the International terminal although we had clearly booked the national terminal. I even asked him. It was no Problem, but we had to take another bus to the domestic terminal.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Jun 3, 2026
TW
Theron WRide was fine. Again instructions for pick up were wrong. Not the friendliest desk either.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Jun 1, 2026
AN
Anupam NHad an amazing journey from Sapa to Hanoi. The driver made 2 halts for passengers to freshen up as the journey was more than 5hrs. The beds were comfortable and it was a great experience travelling. The communication was prompt, timely and very friendly with reminders on whatsapp. Would highly recommend G8 Tours for your next inter-city travel.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), May 31, 2026
AM
Anne MSome have no seat belts in place. No handle bars to hold inside the cabin.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 30, 2026
D
Daniel We weren't told in advance that we couldn't take food onboard. A long drive like that with an infant is very difficult when they need to eat. Additionally the location that they stop at for a short break is an absolute rip off, everything was at least 3 times the usual price
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Double cabin, Sao Viet, May 28, 2026
DK
Dorota KVery comfortable traveling , fast and relaxing. Bus very clean, timing, view … amazing
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 28, 2026
RK
Rachel KOur driver was fantastic! He arrived early and helped us with our bags. He was very kind and hospitable and made sure we were comfortable throughout the journey. He got us back to our destination safely and quickly. I would 100% reccomend him again.
Ket Doan Travel SP to Office Hanoi Old Quarter, taxi SUV 4pax, Saigon DMC (Công Ty TNHH Saigon Dmc), May 27, 2026
J
Jean-pierre As expected
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP 22, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), May 24, 2026
