A
Aprelle You cannot sleep properly because of the bad smell of all the cabin. I suffer from bad stomach because of the smell. Not comfortable.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Feb 3, 2026
ED
Ehrenmann DRough driving style! Instead of using a lower gear when going downhill slightly, the engine brake is used every few seconds. This is very unpleasant in the long run. This is exacerbated when the driver is close to the vehicle in front.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP Limousine VIP Seat, President Limousine by HK Buslines, Feb 1, 2026
M
Martin Excellent service - we got on an earlier bus as well
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Feb 1, 2026
AB
Agnieszka BI booked Daiichi bus, but I was assigned to Sao Viet bus. The bus looked quite old and outdated both outside and inside. The seats had no safety belts (I travelled with other VIP buses before and they had them). There was an unpleasant smell inside the bus. When I was talking to the representative via WhatsApp they told me the pick-up from selected place in Sapa was impossible and I have to go to the bus station (again, I never had such issue with other buses). When I asked for a lower bed, they said they are all sold out. However, when I was in the bus, there were some empty lower seats. Eventually I was moved to the lower one, because the seat of my assigned bed was broken and I couldn’t lay down. The bus arrived before the scheduled time, but in a bit different location than indicated and again, no possibility for a shuttle bus to the hotel in Old Quarter. Overall, I can’t recommend both Daiichii or Sao Viet. Avoid!
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP 24, Daiichi Travel, Feb 1, 2026
TD
Tim DThe bus was perfectly on time, there were enough rest stops, and the driver was smooth and courteous. However, this was a sleeper bus and we discovered that a day trip on a sleeper bus is a bad idea - it would probably be ok if we were sleeping. Please note that if you use this service it is important to read all the PDF information carefully. I missed an important detail which created some confusion, all my fault.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Sleeper 44, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Jan 29, 2026
AB
Alain BThe staff is not attentive at the needs of the custumers. Also not polites when we ask questions. Driver do not speek Any word in english and do not informe you about the trip. SaoViet, Never again
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Jan 28, 2026
IC
Izzy CWe felt that the driver was rude, he shouted at my friend when she was waiting outside the bus, snatched her shoe bag off her and then shook her shoes out onto the floor and they also opened our curtains up with no warning twice
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Jan 26, 2026
AE
Andrea ENot a five-star experience. When we were close to the destination, the assistant called out “airport,” so we immediately got out of our designated beds. I was already about to go to the door when I realized there were still almost five minutes before the bus stopped, so I stepped back into the aisle.
The driver spoke in an unpleasant tone and waved his hand, which accidentally hit my arm. When we were getting off, he rushed us unnecessarily, even though I was still putting on my shoes.
The experience felt very uncomfortable and disrespectful. So rude.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Jan 23, 2026
IR
Isabella RWe had a really good trip and highly recommed the Company
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Single Cabin, Sao Viet, Jan 21, 2026
FP
Feb Pcomfort and clean
righ on time
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, HK Buslines, Jan 20, 2026
