JL
Jean LAll was perfect.
Ket Doan Travel SP to Office Hanoi Old Quarter, taxi Comfort 3pax, OUROS Travel (Ouros Travel), Sep 13, 2025
JB
Julie BEverything was really great except that the seat was not functioning so I was not able to recline my seat to sit...
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Lower Single Cabin, HK Buslines, Sep 12, 2025
EK
Elisavet KStraightforward and timely communication, clean and efficient service. All was perfect and greatly contributed to my peace of mind and experience. Thank you!
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, HK Buslines, Sep 12, 2025
BD
Bartlomiej DWe booked van service from Sapa to Hanoi and We got picked up at our hotel on time. The van company contacted via WhatsApp and communication was very efficient. We were super happy with service. I recommend this operator for their services.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Express 16, Grouptour (Công ty du lịch quốc tế Grouptour), Sep 11, 2025
RR
Robert ROld bus, poor quality. Much worse than competitors HK Buslines that we take previously
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP 22, Inter Bus Lines (Công Ty Cổ Phần Inter Bus Lines), Sep 10, 2025
EV
Emma VThe best bus I have ever taken - stopped twice in a 6 hour journey, let us know when and how long the stop would be.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Sep 8, 2025
RS
Rakan SThe bus left from Sapa to Hanoi 30-40 min late without any prior notice. Once we all gathered at the departure point, we were informed about delay. No one was replying on WhatsApp messages. We eventually left with the van for about 40min till we reached the bus. Driver was nice and polite even though he wasn’t speaking English. However, bus was very dirty, not cleaned after previous trip at all, used water bottles, used blankets and trash were left behind. Some seats were inoperative including the A/C vent.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP Cabin, Tien Dat Trans, Sep 7, 2025
TN
Tomas NI went from Hanoi to Sapa and later back. They were changing the times of departure both times. They let me know on the day of the departure few hours before I had to change arrangements. So that is not good. The trip itself was good but always on the hurry, it was said in the description that you can sleep till 6 am. But we arrived 5:20 and the bus driver has everyone up and off the bus in a hurry. Othervise the bus was clean it was showing that they care about the bus, it was tidy. The bus driver has safely brought us there , later back so that is good.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Sep 6, 2025
RB
Ritu BMy experience was really great, due to my card problem i couldnt withdraw cash so i couldnt pay the hotel and board the bus,i called the hotline they arranged the next bus in sapa as well as in Hanoi.Seamless and immediate response didnt spol my trip and experience,i definately recommend using 12 go asia rather than other ones.
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus Upper Single Cabin, G8 Sapa Open Tour (G8 Sapa Open Tour), Sep 6, 2025
SN
Suvradip NExcellent, comfortable and on time
Ket Doan Travel SP to Office Hanoi Old Quarter, Bus VIP 20, Sapa Ethnic Travel (Công Ty TNHH Một Thành Viên Du Lịch Thiểu Số), Sep 5, 2025